Notion
Stephanie Brackeen
Project Coordinator
Cebu City, Cebu
Summary
With over 12 years of dynamic experience in customer service, field service dispatch, project coordination, and freelance writing, I bring a well-rounded skill set grounded in quality, speed, and process optimization. As a knowledgeable and dedicated professional, I consistently foster client rapport through my outgoing and positive demeanor, contributing to customer satisfaction and long-term success. My strengths lie in articulate communication, team collaboration, and cultivating meaningful partnerships. Driven by a passion for excellence and adaptability, I am committed to leveraging my diverse expertise to support organizational growth and deliver impactful results.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Freelance Writer
Freelance-writers
07.2021 - Current
- Strong command of English grammar and storytelling structure.
- Brainstormed ideas to create useful content for clients.
- Developed and published serialized fiction across platforms, including Wattpad, Goodnovel, Webnovel, and NovelTala.
- Adapted writing style to suit platform-specific formatting and audience preferences.
- Participated in writing contests and promotional campaigns to increase story visibility.
- Managed multiple writing projects simultaneously while meeting tight deadlines.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Project Coordinator
CallTek
02.2021 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Upheld strict confidentiality protocols in handling sensitive client and company data, reinforcing trust and compliance standards.
Field Service Dispatcher
CallTek
01.2015 - 02.2021
- Delivered outstanding customer service by actively listening, clarifying concerns, and resolving issues efficiently.
- Assigned field technicians based on skill set and job complexity, while continuously monitoring schedules to optimize response times.
- Communicated real-time updates and job requirements to field teams, ensuring accurate execution, and timely follow-through.
- Handled appointment management for DTV services, responding promptly to customer requests for scheduling and cancellations.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
- Facilitated smooth transitions between shifts by maintaining detailed logs of ongoing service requests and pending tasks.
Customer Service Representative
CallTek
07.2013 - 01.2015
- Handled escalated complaints, turning challenges into opportunities.
- Consistently exceeded performance metrics, earning top-tier recognition.
- Acted as a liaison between departments to expedite escalations and reinforce customer loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Nursing
University of San Jose - Recoletos
Cebu City, Province Of Cebu, Philippines 06.2009 - 03.2013
Skills
Project Management
Software
Canva
Trello
Salesforce
Zoom
Grammarly
Microsoft Teams
Wise
PayPal
Box
Google Drive
OneDrive
Tiktok
Google Meet
Interests
- Reading
- Writing
- Art
- Travel
- Nature
- Gaming
Timeline
Freelance Writer
Freelance-writers
07.2021 - Current
Project Coordinator
CallTek
02.2021 - Current
Field Service Dispatcher
CallTek
01.2015 - 02.2021
Customer Service Representative
CallTek
07.2013 - 01.2015
Bachelor of Science - Nursing
University of San Jose - Recoletos
06.2009 - 03.2013
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