Notion
Stephanie Brackeen
Project Coordinator
Cebu City, Cebu
Summary
With over 12 years of dynamic experience in customer service, field service dispatch, project coordination, and freelance writing, I bring a well-rounded skill set grounded in quality, speed, and process optimization. As a knowledgeable and dedicated professional, I consistently foster client rapport through my outgoing and positive demeanor, contributing to customer satisfaction and long-term success. My strengths lie in articulate communication, team collaboration, and cultivating meaningful partnerships. Driven by a passion for excellence and adaptability, I am committed to leveraging my diverse expertise to support organizational growth and deliver impactful results.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Freelance Writer
Freelance-writers
Cebu City, Cebu (Remote)
07.2021 - Current
- Strong command of English grammar and storytelling structure.
- Brainstormed ideas to create useful content for clients.
- Developed and published serialized fiction across platforms, including Wattpad, Goodnovel, Webnovel, and NovelTala.
- Adapted writing style to suit platform-specific formatting and audience preferences.
- Participated in writing contests and promotional campaigns to increase story visibility.
- Managed multiple writing projects simultaneously while meeting tight deadlines.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Project Coordinator
CallTek
Cebu City, Cebu
02.2021 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Upheld strict confidentiality protocols in handling sensitive client and company data, reinforcing trust and compliance standards.
Field Service Dispatcher
CallTek
Cebu City, Cebu
01.2015 - 02.2021
- Delivered outstanding customer service by actively listening, clarifying concerns, and resolving issues efficiently.
- Assigned field technicians based on skill set and job complexity, while continuously monitoring schedules to optimize response times.
- Communicated real-time updates and job requirements to field teams, ensuring accurate execution, and timely follow-through.
- Handled appointment management for DTV services, responding promptly to customer requests for scheduling and cancellations.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
- Facilitated smooth transitions between shifts by maintaining detailed logs of ongoing service requests and pending tasks.
Customer Service Representative
CallTek
Cebu City, Cebu
07.2013 - 01.2015
- Handled escalated complaints, turning challenges into opportunities.
- Consistently exceeded performance metrics, earning top-tier recognition.
- Acted as a liaison between departments to expedite escalations and reinforce customer loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Nursing
University of San Jose - Recoletos
Cebu City, Province Of Cebu, Philippines 06.2009 - 03.2013
Skills
Project Management
Team collaboration
Proficient in Microsoft Office Applications
Multitasking Abilities
Active Listening
Schedule Management
Dispatch field personnel
Customer Service
Idea brainstorming
Document editing
Creative writing
Effective communication
Software
Canva
Trello
Salesforce
Zoom
Grammarly
Microsoft Teams
Wise
PayPal
Box
Google Drive
OneDrive
Tiktok
Google Meet
Interests
- Reading
- Writing
- Art
- Travel
- Nature
- Gaming
Timeline
Freelance Writer
Freelance-writers
07.2021 - Current
Project Coordinator
CallTek
02.2021 - Current
Field Service Dispatcher
CallTek
01.2015 - 02.2021
Customer Service Representative
CallTek
07.2013 - 01.2015
Bachelor of Science - Nursing
University of San Jose - Recoletos
06.2009 - 03.2013