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Experienced Email Support Representative with a proven record in customer service and strong technical skills. Successfully resolved complex issues via email, enhancing customer satisfaction and upholding high support standards. Proficient in quick problem-solving, adapting to evolving technologies, and clear communication. Achieved significant improvements in response time and customer experience in prior positions.

I have experience in customer service and digital communication, having worked at the Saudi Data and Artificial Intelligence Authority (SDAIA). My responsibilities included providing solutions to customer issues, supporting the academy, and serving government entities through digital communication channels. Also, I am preparing of required reports, including customer satisfaction reports and additional reports needed to improve service quality. I possess skills in effective communication, analysis, and report preparation, and I always strive to provide the best solutions to ensure customer satisfaction and improve operations.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Seasoned Email Support Representative with a demonstrated track record in customer service and strong technical skills. Prevailed in resolving complex issues via email, improving customer satisfaction, and maintaining high-quality support standards. Strengths include quick problem-solving abilities, adaptability to evolving technologies and clear communication skills. Brought significant improvements to response time and customer experience in previous roles.

JOSE EUSEBIO JR. MONDIA

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Email Support Representative

Customer Service Representative

Grab Driver

Receptionist

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Superior Diploma - International Cuisine

Bachelor Science - Tourism

Secondary Education -

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Email Support Representative

Customer Service Representative

Grab Driver

Receptionist

Superior Diploma - International Cuisine

Bachelor Science - Tourism

Secondary Education -

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