JOSE KRISTOFFER G. ARACID
General Virtual Assistant
Davao City
Summary
Passionate IT graduate with Customer Service experience.
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills. Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills & abilities.
Overview
1
1
year of professional experience
4031
4031
years of post-secondary education
Work History
Customer Experience Agent
Alorica Philippines
08.2024 - 02.2025
- Communicate and resolve members’ issues and concerns that are part of a healthcare insurance prescription drug plan (refills, monthly premium payments, medications and their alternatives)
- Organize tables about call data (time, date, duration, status of concern)
- Experience in Sheets, taking calls with AWS, checking information at WiPro
Education
Bachelor Science - Information Technology
Philippines Women’s College of Davao
Secondary -
Christian Colleges of Southeast Asia
Elementary - undefined
Davao City Special School
Skills
- Fluent in English
- Teamwork
- Upselling
- Call center experience
- Database research
- Microsoft office
Personal Information
- Age: 30
- Height: 5'7"
- Weight: 90kg
- Gender: Male
Timeline
Customer Experience Agent
Alorica Philippines
08.2024 - 02.2025
Elementary - undefined
Davao City Special School
Bachelor Science - Information Technology
Philippines Women’s College of Davao
Secondary -
Christian Colleges of Southeast Asia
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