Ronnie Ang-ug
Customer Relations Agent
Davao City
Summary
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Experience Agent
Alorica Teleservices
Davao City
11.2022 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
Sales Staff
Nam’s Souvenir & Pasalubong Shop Davao International Airport
Davao City
04.2019 - 04.2020
Education
Bachelor of Science - Business Administration
12.2022 - 12.2022
Skills
With Customer's Relations Experience
Computer Savvy
Communication Skills Fluent English
Timeline
University of Mindanao - Bachelor of Science, Business Administration
12.2022 - 12.2022
Customer Experience Agent - Alorica Teleservices
11.2022 - Current
Sales Staff - Nam’s Souvenir & Pasalubong Shop Davao International Airport
04.2019 - 04.2020