Summary
Overview
Work History
Education
Skills
Timeline
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Joosh Marshall Ladan

Joosh Marshall Ladan

City of Iloilo,ILI

Summary

Dynamic Technical Support Representative with a proven track record at Asurion, TTEC and Transcom, excelling in remote troubleshooting and customer service. Recognized for consistently achieving sales goals and transforming challenging situations into positive customer experiences. Skilled in strategic account oversight and timely issue resolution, fostering loyalty and satisfaction. Fully committed and key team player, always on top of goals and motivated to exceed expectations.

Overview

3
3
years of professional experience

Work History

Technical Support Representative

Asurion Iloilo
06.2025 - 01.2026
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Set and achieved company defined sales goals.

Technical Support Representative

TTEC Iloilo
04.2024 - 05.2025
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Managed high levels of call flow and responded to technical support needs.

Customer Service Representative

Transcom Iloilo
04.2023 - 04.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Batad National High School
Batad, Iloilo
06-2022

Skills

  • Customer support ticket oversight
  • Technical support
  • Customer service
  • Remote troubleshooting
  • Timely issue resolution
  • Strategic account oversight

Timeline

Technical Support Representative

Asurion Iloilo
06.2025 - 01.2026

Technical Support Representative

TTEC Iloilo
04.2024 - 05.2025

Customer Service Representative

Transcom Iloilo
04.2023 - 04.2024

High School Diploma -

Batad National High School
Joosh Marshall Ladan