Pheobe Quiban
Senior Analysts
Imus
Summary
Dynamic Technical Support Representative with a proven track record at Schneider Phils., excelling in troubleshooting and customer service. Adept at diagnosing complex issues and enhancing user satisfaction through effective communication and analytical skills. Committed to delivering timely resolutions and improving support workflows, ensuring seamless customer experiences.
Experienced with complex data analysis and deriving strategic insights to support business decisions. Utilizes advanced analytical tools to optimize processes and enhance productivity. Track record of leveraging data to identify opportunities and drive impactful changes.
Analytical Desired Position with background in providing strategic insights and actionable recommendations. Delivered key contributions to cross-functional teams, driving efficiency and process improvements. Demonstrated expertise in data analysis and problem-solving.
Results-focused professional with deep understanding of business analytics and data-driven decision-making. Proven ability to generate valuable insights and streamline processes. Known for effective team collaboration and adapting to dynamic environments. Skilled in data interpretation and strategic planning.
Overview
2027
2027
years of professional experience
Work History
Technical Support Representative
Schneider Phils.
- Resolved customer technical inquiries through phone, email, and ticketing channels with accurate troubleshooting guidance.
- Diagnosed product issues by reviewing error codes, system behavior, and user-reported symptoms.
- Logged support cases in CRM systems and maintained clear case documentation for follow-up.
- Coordinated issue escalation with internal teams to ensure timely resolution of complex concerns.
Technical Support Representative
IQor Phils.
- Guided users through installation, setup, and basic configuration steps for supported products.
- Verified service requests, tracked case status, and updated customers on progress and next actions.
- Applied product knowledge to identify root causes and recommend effective technical solutions.
- Collaborated with cross-functional teams to improve response quality and customer support workflow.
Procurement Officer
Unilever Phils. Inc.
- Managed purchase requisitions, purchase orders, and supplier follow-ups to support uninterrupted materials flow.
- Coordinated sourcing activities, comparing quotations and supplier proposals for cost-effective procurement decisions.
- Monitored deliveries and resolved order discrepancies to maintain accurate procurement records and timelines.
- Reviewed contracts, pricing terms, and compliance requirements to align purchasing with company policies.
Saenior Analyst
Eclerx Phils. Inc.
02.2026 - Current
- Analyzed operational data to identify trends, exceptions, and process improvement opportunities.
- Validated reports and reconciled records to ensure accuracy and timely issue resolution.
- Coordinated daily workflow priorities with cross-functional teams to maintain service consistency.
- Prepared performance summaries and status updates using Excel and reporting tools.
- Analyzed operational data to identify trends, risks, and process improvement opportunities.
- Produced accurate reports, dashboards, and summaries for leadership decision-making.
- Evaluated workflow gaps and recommended process changes to improve efficiency.
- Partnered with cross-functional teams to gather requirements and clarify business needs.
- Validated data sources and reconciled discrepancies to maintain reporting accuracy.
- Supported recurring business reviews by preparing insights and performance updates.
- Documented procedures, metrics, and analytical findings to standardize team outputs.
Education
Bachelor of Science - Accountancy
Binalbagan Catholic College
Binalbagan, Negros Occidental04.1999
Skills
Technical troubleshooting
Technical support
Product troubleshooting
Remote support
Customer service expert
Call center operations
Call center operations
Customer service
Issue troubleshooting
Active listening
Microsoft outlook
Network diagnostics
Customer success management
User support
Application support
Account management
Service support
Account updating
Windows 10
Ticket management
Ticket support system management
Videoconferencing
Verbal and written communication
Decision-making
Data entry
Product knowledge
Analytical thinking
Product training
Incident tracking
MS office proficiency
Timeline
Saenior Analyst
Eclerx Phils. Inc.
02.2026 - Current
Technical Support Representative
Schneider Phils.
Technical Support Representative
IQor Phils.
Procurement Officer
Unilever Phils. Inc.
Bachelor of Science - Accountancy
Binalbagan Catholic College