Summary
Overview
Work History
Education
Skills
Certificates/Trainings and Seminars
Timeline
Generic
Jonnie Lou Cezar

Jonnie Lou Cezar

General Virtual Professional
Quezon City

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Experienced caregiver knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

General Administrative Assistant

Pro-tech Tank Linings & Industrial Painting LTD
Quezon City
07.2022 - Current
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed relational database to store information for reference, reporting and analysis.
  • Leveraged accounting software to manage expenses and keep track of finances.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Managed social media accounts.
  • Invoicing

Technical Advisor II

Concentrix
Quezon City
06.2018 - 07.2022
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Developed and maintained courteous and effective working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Delivered services to customer locations within specific timeframes.
  • Take inbound calls from customers that are having issues with their QuickBooks desktop account, both customer service concern and technical issues.
  • Help Accounting duties such as reconciling credit/bank account, A/P - registers, paying bills/vendors expense transactions.

Elderly Caregiver

Religious of the Virgin Mary
Quezon City
05.2017 - 05.2018
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted disabled clients to support independence and well-being.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Maintained clean, safe and well-organized patient environment.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Dispensing medicines and administering insulin to diabetic patients.

Technical Support Representative

Harte Hanks
Taguig City
04.2016 - 05.2017
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Configured hardware and granted system permissions to new employees.
  • Documented support interactions for future reference.
  • Translated complex technical issues into digestible language for non-technical users.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Answered inbound calls from customer's having issues with their subscription.
  • Troubleshoot Smart TV's, Amazon fire TV, Apple Tv, Chromecast, Roku, Xbox, Playstations and Computer/PC.

Technical Support Representative

VXI Global
Quezon City
12.2015 - 03.2016
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Configured hardware and granted system permissions to new employees.
  • Documented support interactions for future reference.
  • Answered inbound calls from customers having issues with their billing and subscription.
  • Prepares work orders for maintenance request after determining if field visits are required and ensures appropriate follow up procedures are meet.

Tutor, Special Needs Students

Home Service
Surigao Del Sur
05.2014 - 12.2015
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Helped students prepare for tests and exams by providing guidance, motivation and encouragement.
  • Prepared lesson plans to meet goals identified in students' individualized study plans.
  • Improved test scores by focusing on reading comprehension, math and critical thinking skills through one-on-one tutoring sessions.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
  • Met with parents to discuss student progress and address concerns.
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.

Radio Disc Jockey

98.1 Pinoy FM
Surigao Del Sur
02.2010 - 02.2012
  • Played songs fitting station's format and monitored each song's length to avoid dead air.
  • Engaged guests at special events by playing fun, lively songs and encouraging dancing.
  • Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest.
  • Conferred with advertising partners to develop and deploy effective promotional strategies.
  • Built broadcast storylines to interest listeners and grow station audience.
  • Interviewed special guests and took callers' questions and song requests on air, using exemplary communication and client engagement skills.
  • Answered listener calls regarding song requests, giveaways and commentary.

Event Coordinator

Flores de Casamiento & Rico Yu Uy Studio
Davao City
06.2006 - 12.2008
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
  • Coordinated schedules and timelines for events.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Brainstormed and implemented creative event concepts and themes.
  • Performed event coordination for larger parties and gatherings.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Consulted with customers to determine objectives and requirements for events.
  • Coordinated florists, photographers and musicians during for events.

Education

No Degree - Caregiving And Health Care Services

Global Care Training Center
Quezon City
05.2001 -

Bachelor of Science - Nursing - Undergraduate

University of Mindanao
Davao City
06.2003 - 10.2006

Skills

    Administrative support

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Certificates/Trainings and Seminars

Food and Beverage Services NC II

Caregiver NC II Certificate


Basic Nursing Skills

* Tracheostomy Care

* Suctioning

* PEG/Nasogastric Tube Feeding

* Catheter Care

* HGT/CBG Care

* Oxygenation

* Colostomy Care


First Aid and Basic Life Support

* Managing Emergency Situation

* Bleeding Emergencies

* Care for the Wounds (Dressing and Bandages)

* Managing Choking

* Managing Heat Exhaustion and Stroke

* Cardiopulmonary Resuscitation Emergency Oxygen Administration

* Caring and Assisting Patient with Colostomy Caring for Covid 19 patient and to oneself

* Understanding Dementia

* Theories and Approaches Applied to Nursing Practice

* End of Life Care

* Practicing Covid 19 Preventive Measures and Workplace

* Intravenous Therapy Training



Theories and Approaches Applied to Nursing Practice End of Life Care

Practicing Covid 19 Preventive Measures and Workplace Intravenous Therapy Training

Timeline

General Administrative Assistant

Pro-tech Tank Linings & Industrial Painting LTD
07.2022 - Current

Technical Advisor II

Concentrix
06.2018 - 07.2022

Elderly Caregiver

Religious of the Virgin Mary
05.2017 - 05.2018

Technical Support Representative

Harte Hanks
04.2016 - 05.2017

Technical Support Representative

VXI Global
12.2015 - 03.2016

Tutor, Special Needs Students

Home Service
05.2014 - 12.2015

Radio Disc Jockey

98.1 Pinoy FM
02.2010 - 02.2012

Event Coordinator

Flores de Casamiento & Rico Yu Uy Studio
06.2006 - 12.2008

Bachelor of Science - Nursing - Undergraduate

University of Mindanao
06.2003 - 10.2006

No Degree - Caregiving And Health Care Services

Global Care Training Center
05.2001 -
Jonnie Lou CezarGeneral Virtual Professional