Jonamae Jeanne Salpid
PERFORMANCE ANALYST
Sudtonggan, Basak, Lapu-Lapu City, Province Of Cebu
Summary
Performance professional with proven expertise in analyzing data, optimizing processes, and driving improvements. Strong focus on team collaboration and achieving measurable results, adapting seamlessly to changing needs. Skilled in data analysis, performance metrics, and strategic planning. Known for reliability, critical thinking, and effective communication.
Overview
3
3
years of professional experience
12
12
years of post-secondary education
Work History
TELEPHONE INTERVIEWER
Dynata Inc.
Lapu-Lapu City
03.2025 - Current
- Conducted extensive background research on assigned topics prior to initiating calls, enabling knowledgeable discussions that elicited valuable insights from participants.
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Employed persuasive techniques when necessary to encourage reluctant respondents to participate in surveys or provide additional information.
- Successfully completed multiple projects with varying levels of complexity and timelines, consistently meeting deadlines while maintaining a high level of quality in work.
- Gathered data and insights from participants during telephone interviews.
- Maintained a professional demeanor during challenging calls, de-escalating situations and preserving relationships with potential respondents.
PERFORMANCE ANALYST
Eperformax Contact Centers and BPO
Cebu City
08.2023 - 02.2025
- Collaborated with cross-functional teams to develop and implement performance improvement initiatives.
- Advanced organizational goals by designing, monitoring, and refining key performance metrics aligned with business objectives.
- Contributed to successful new product launches through rigorous pre-launch testing and performance analyses, ensuring optimal market readiness.
- Enabled efficient resource allocation by analyzing workforce productivity patterns across various departments.
- Enhanced performance analysis by implementing advanced statistical techniques and data visualization tools.
- Evaluated program effectiveness using a variety of quantitative methods, leading to data-driven recommendations for optimization.
- Drove customer satisfaction improvements through focused analysis on service delivery processes and customer feedback trends.
- Developed custom benchmarking reports, enabling comparisons against industry standards and competitors.
CUSTOMER SERVICE REPRESENTATIVE
EPerformax Contact Centers & BPO
Cebu City
07.2022 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Market Researcher
Dynata Inc
Lapu-Lapu City
02.2018 - 07.2018
- Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
- Analyzed emerging industry trends to identify potential threats or opportunities for business growth.
- Enhanced company''s understanding of target markets by developing detailed customer profiles and segmentation strategies.
- Recorded accurate respondents' answers during interviews for future reference.
Education
Bachelor of Science - Criminology
UNIVERSITY OF CEBU LAPU-LAPU AND MANDAUE
A.C Cortes Ave., Looc, Mandaue City 06.2018 - 01.2025
High School Diploma -
UNIVERSITY OF CEBU LAPU-LAPU AND MANDAUE
A.C. Cortes Ave., Looc, Mandaue City 06.2016 - 03.2018
High School Diploma -
MARIGONDON NATIONAL HIGH SCHOOL
Marigondon, Lapu-Lapu City 06.2012 - 03.2016
Skills
Customer communications
Flexibility
Feedback receptivity
Active learning
Typing speed
Computer skills
Team leadership
Creative thinking
Team collaboration
Active listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leaveTeam Building / Company RetreatsTimeline
TELEPHONE INTERVIEWER
Dynata Inc.
03.2025 - Current
PERFORMANCE ANALYST
Eperformax Contact Centers and BPO
08.2023 - 02.2025
CUSTOMER SERVICE REPRESENTATIVE
EPerformax Contact Centers & BPO
07.2022 - 08.2023
Bachelor of Science - Criminology
UNIVERSITY OF CEBU LAPU-LAPU AND MANDAUE
06.2018 - 01.2025
Market Researcher
Dynata Inc
02.2018 - 07.2018
High School Diploma -
UNIVERSITY OF CEBU LAPU-LAPU AND MANDAUE
06.2016 - 03.2018
High School Diploma -
MARIGONDON NATIONAL HIGH SCHOOL
06.2012 - 03.2016