Mary Ann Rogan
Administrative Assistant
VALENZUELA,METRO MANILA
Summary
Dynamic professional with a proven track record at Dynata, adept in customer communications and data entry. Excelled in enhancing engagement and satisfaction through active listening and problem-solving. Demonstrated flexibility and organization, significantly improving operational efficiency. Skilled in Microsoft Office, contributing to team productivity and collaboration.
Overview
22
22
years of professional experience
Work History
Telephone Interviewer
Dynata
09.2024 - 11.2024
- Gathered data and insights from participants during telephone interviews.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Enhanced interviewee engagement with clear communication and active listening skills during telephone interviews.
Customer Service Representative Agent
Sagility
12.2022 - 06.2024
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained up-to-date knowledge of product and service changes.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
- Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
Administrative Assistant
Lawang Bato Barangay Hall
12.2010 - 06.2018
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Purchasing Administrative Assistant
DataBlitz Inc.
11.2008 - 12.2010
- Kept up-to-date on market trends, identifying potential new suppliers and products for consideration.
- Collaborated with cross-functional teams to identify opportunities for cost savings and process improvements.
- Developed strong working relationships with both internal stakeholders and external suppliers to facilitate seamless communication throughout the purchasing process.
- Improved inventory management, tracking product levels and anticipating future needs.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained complete documentation and records of all purchasing activities.
Logistics Administrative Assistant
Crown Asia Compounders
01.2008 - 06.2008
- Increased overall operational efficiency by continually refining standard operating procedures to align with evolving business needs.
- Reduced shipping errors by closely monitoring inventory levels and ensuring proper product labeling.
- Collaborated with cross-functional teams to achieve seamless communication and coordination throughout the supply chain.
- Coordinated international shipments, navigating complex customs requirements for seamless import/export operations.
- Contributed to successful on-time delivery performance by proactively tracking shipments and resolving potential delays.
Warehouse Supervisor
Skies Inc. (Secosana)
07.2006 - 10.2007
- Supervised shipping and receiving, distribution and workplace safety.
- Maintained high levels of accuracy in daily operations.
- Kept detailed records of inventories and merchandise inventory transactions.
- Used warehouse management software to reconcile daily inventory.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Assigned tasks to team members to complete within designated time frames.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Supervised warehouse operations by managing employees during shifts.
- Developed and implemented strategies to improve team productivity and efficiency.
Administrative Assistant
GENSANLO, Inc.
12.2002 - 03.2006
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
No Degree - Computer And Information Systems
IiiT (Formerly AMA Caloocan)
Caloocan City, Metro Manila, Philippines06-2002
Bachelor of Science - Business Administration And Management
Technological Institute of The Philippines
Casal Manila05-2001
Skills
- Flexibility
- Customer communications
- Active Learning
- Call center processes
- Organization
- Data Entry
- Data Collection
- Typing Speed
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Computer Skills
- Adaptability and Flexibility
- Microsoft Office
Languages
English
Advanced (C1)
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Telephone Interviewer
Dynata
09.2024 - 11.2024
Customer Service Representative Agent
Sagility
12.2022 - 06.2024
Administrative Assistant
Lawang Bato Barangay Hall
12.2010 - 06.2018
Purchasing Administrative Assistant
DataBlitz Inc.
11.2008 - 12.2010
Logistics Administrative Assistant
Crown Asia Compounders
01.2008 - 06.2008
Warehouse Supervisor
Skies Inc. (Secosana)
07.2006 - 10.2007
Administrative Assistant
GENSANLO, Inc.
12.2002 - 03.2006
No Degree - Computer And Information Systems
IiiT (Formerly AMA Caloocan)
Bachelor of Science - Business Administration And Management
Technological Institute of The Philippines
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Spreadsheets
Communication
Management
Enterprise systems
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offHealthcare benefitsPersonal development programsPaid sick leave401k matchStock Options / Equity / Profit SharingInterests
Cooking
Music
Art
Reading
Creative activities
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