Jolina Moselina
Customer Service Representative And Aspiring Operations Analyst
Antipolo City
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Language
Work History
Agent/Non-Voice International
ALORICA CENTRIS T-MOBILE MESSAGING
12.2024 - 08.2025
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Addressing customer concerns regarding billing inquiries, Plan changes, technical troubleshooting, device support, and service-related concerns, while also offering upgrades and promotions.”
Agent/Voice International
QUANTRICS BELL CANADIAN ACCOUNT
09.2024 - 12.2024
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- An account that handles customer service, billing, technical support, and sales for mobile, internet, and TV services.
- Handles billing concerns, plan inquiries, account updates, and general customer support for Bell Canada subscribers.
Agent/Voice Local Account
TELEPERFORMANCE MAXICARE
08.2024 - 10.2024
- Account that supports members with their health insurance, benefits, and medical services.
- A healthcare support program that requires strong attention to detail and empathy. Responsibilities include verifying member eligibility, explaining coverage and benefits, coordinating medical services, and ensuring accurate and compliant handling of sensitive health information.
Agent/Blended International
CONCENTRIX CUBAO UBER EATS
05.2023 - 10.2023
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- A fast-paced support environment requiring strong multitasking and decision-making skills. Agents handle real-time order concerns, coordinate between customers and drivers, and ensure timely resolution of delivery and payment issues.
Agent/Blended Local Account
GLOBAL INTEGRATED CONTACT FACILITIES NINJA VAN PHILIPPINES
09.2019 - 11.2020
- A logistics support program that requires strong coordination and problem-solving skills. Managing shipment inquiries, resolve delivery issues, and ensure timely updates between customers, sellers, and delivery teams.
- De-escalating customer concerns regarding Claims, broken Items, Missing Items and Fraud customers.
Factory Worker/Quality Control
PONDEROSA LEATHER GOODS
03.2019 - 08.2019
- Carefully packaged finished products and prepared for shipment.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected materials before assembly to verify compliance of quality control standards.
Office Staff Assistant
HEXARICH PASIG BRANCH
09.2017 - 12.2017
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Managed inventory tracking for office supplies by conducting regular audits of stock levels and placing orders proactively before depletion occurred unexpectedly, avoiding potential downtime due to lack of materials availability on hand.
Pantry/Back up
JOLLIBEE SM MASINAG BRANCH
02.2012 - 08.2012
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Information Technology
Our Lady of Fatima University
Antipolo City, Province Of Rizal, Philippines 04.2001 -
High School Diploma -
Mayamot National High School
Antipolo City, Province Of Rizal, Philippines 04.2001 -
Mayamot Elementary School
Marikina City, Metro Manila, Philippines 04.2001 -
Skills
Computer literate
Communication skills
Editing
Critical and problem solving
Professionalism and strong work ethic
Schedule management
Service support
Customer service and care
Positive attitude
Clear communication
Timeline
Agent/Non-Voice International
ALORICA CENTRIS T-MOBILE MESSAGING
12.2024 - 08.2025
Agent/Voice International
QUANTRICS BELL CANADIAN ACCOUNT
09.2024 - 12.2024
Agent/Voice Local Account
TELEPERFORMANCE MAXICARE
08.2024 - 10.2024
Agent/Blended International
CONCENTRIX CUBAO UBER EATS
05.2023 - 10.2023
Agent/Blended Local Account
GLOBAL INTEGRATED CONTACT FACILITIES NINJA VAN PHILIPPINES
09.2019 - 11.2020
Factory Worker/Quality Control
PONDEROSA LEATHER GOODS
03.2019 - 08.2019
Office Staff Assistant
HEXARICH PASIG BRANCH
09.2017 - 12.2017
Pantry/Back up
JOLLIBEE SM MASINAG BRANCH
02.2012 - 08.2012
Bachelor of Science - Information Technology
Our Lady of Fatima University
04.2001 -
High School Diploma -
Mayamot National High School
04.2001 -
Mayamot Elementary School
04.2001 -