Niño L. Ilustre
Quezon City
Summary
- Applying and expanding my understanding of financial and banking through practical experience.
- Acquire relevant skills and adapt to daily banking operations from professionals.
- Obtain valuable hands-on experience in the banking and finance industry.
Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer service representative (International account)
Alorica
Cubao
10.2023 - 02.2024
Sales associate (seasonal)
Adidas
11.2022 - 02.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
Food Preparer
Angel's Pizza
02.2020 - 07.2020
- Assisted in the preparation of food items according to recipes and menus.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Determined amounts and sizes of food portions to be served or packaged.
- Ensured that all kitchen staff followed safety guidelines while preparing meals.
- Garnished plates with cooked foods such as pastas and salads before serving customers.
Education
Bachelor of Science - Business Management, Financial Management
Polytechnic University of The Philippines
San Juan, Metro Manila06-2025
Senior High School -
APEC School
Quezon City01.2019
High School -
Ramon Magsaysay (Cubao) High School
Quezon City, Metro Manila01.2017
Skills
- Communication
- Analytical skills
- Basic accounting
- Organizational skills
- Computer literate
- Attention to detail
- Interpersonal skills
- Sales
- Inbound and Outbound Calling
- Paperwork Processing
- Complaint resolution
- Client Relations
- Active Listening
- De-Escalation Techniques
- Call center experience
- Customer Service
Organizationsmemberships
- Junior Financial Executives - PUP San Juan, 08/2021, present
- Junior Philippine Institute of Accountants - PUP San Juan, 08/2019, 05/2020
References
- Biason, Peter Glenn, Office of the Student Affairs and Services, Polytechnic University of the Philippines, +63-915-544-1058, pgjbiason@pup.edu.ph
- Randall, Geraldine, Registered nurse - QChealth dept., Polytechnic University of the Philippines - San Juan City Campus, geraldinedrandall@gmail.com
Training
- 12/22/23, Communitech: Spreading Financial Joy to young hearts in Christmas, Polytechnic University of the Philippines San Juan Campus
- 07/21/23, HR Horizons 2023: Navigating Trends, Challenges, and the Future of Human Resources, Junior Financial Executives - PUP San Juan
Internshipobjectives
- Applying and expanding my understanding of financial and banking through practical experience.
- Acquire relevant skills and adapt to daily banking operations from professionals.
- Obtain valuable hands-on experience in the banking and finance industry.
Other Information
- Communication
- Analytical skills
- Basic accounting
- Organizational skills
- Computer literate
- Attention to detail
- Interpersonal skills
- Sales
Certification
- October 24, 2024 - lEadership
Timeline
Customer service representative (International account)
Alorica
10.2023 - 02.2024
Sales associate (seasonal)
Adidas
11.2022 - 02.2023
Food Preparer
Angel's Pizza
02.2020 - 07.2020
Bachelor of Science - Business Management, Financial Management
Polytechnic University of The Philippines
Senior High School -
APEC School
High School -
Ramon Magsaysay (Cubao) High School
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