JOLEBETH BANDOJO
PARANAQUE CITY
Summary
Dedicated and detail-oriented employee motivated in achieving tangible results. Proactive and excited to partner with like minded individuals to achieve goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Longares Global Operations Inc.
01.2022 - 4 2023
- Addressed customer service enquires quickly and accurately
- Assisted customers with product-related questions, feedback and complaints
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Updated account information to maintain customer records.
Customer Service Representative
Atlas Shippers Delivery Services Inc.
01.2014 - 12.2021
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered prompt service to prioritize customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provides assistance to agents From US, Canada And Out of State
Quality Control
Phil Union Frozen Foods Inc.
06.2011 - 04.2012
- Managed investigations regarding troubleshooting, fault-finding and solving product or production issues
- Conducted in-depth investigations to ensure that workflows, processes and products complied with safety regulations
- Managed, organised, controlled and prioritised workload of inspection teams
- Closely observed operations to ensure workflows and processes complied with safety regulations.
Education
Food Technology -
Leon Ganzon Polytechnic College (LGPC_TESDA)
Iloilo City, Province Of Iloilo, Philippines04.2011
Skills
Telephone enquiries specialist
Problem Resolution
Invoice processing
Query resolution
Payment Processing
Sales Transactions
Appointment Scheduling
Personal Information
- Age: 31
- Height: 5'2 ft.
- Weight: 70 kgs.
- Date of Birth: 10/16/92
- Religion: Roman Catholic
References
JOHN MARI HINGPIT, Food Panda Asst. Manager, 0930-231-3972
Timeline
Customer Service Representative
Longares Global Operations Inc.
01.2022 - 4 2023
Customer Service Representative
Atlas Shippers Delivery Services Inc.
01.2014 - 12.2021
Quality Control
Phil Union Frozen Foods Inc.
06.2011 - 04.2012
Food Technology -
Leon Ganzon Polytechnic College (LGPC_TESDA)