Paul Nathan Delubio
Bacolod City
Summary
Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry.
High-performing Social Media with solid experience in networking, marketing and crisis management. Adept in creating and implementing effective communication strategies. Collaborative and committed to nurturing relationships with stakeholders, media and clients.
Professional with strong background in social media strategy and content creation. Skilled in leveraging analytics to drive engagement and optimize campaigns. Known for fostering team collaboration and adaptability in fast-paced environments. Expertise includes digital marketing, community management, and brand development. Consistently delivers measurable results and enhances online presence.
Overview
16
16
years of professional experience
6
6
Certification
Work History
Customer Service Representative
Teletech
10.2008 - 05.2010
- Built rapport with customers through courteous and professional communications
- Processed and issued product orders and service upgrades for customers
- Assisted in fulfillment of customer orders placed in person, via email, online and by telephone
- Addressed customer service inquiries quickly and accurately
- Assisted customers with product-related questions, feedback and complaints
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Maximized customer satisfaction by resolving service issues promptly
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
Technical Support Representative
Convergys Bacolod
08.2010 - 03.2015
- Helped customers set up new systems, applications and software
- Asked customers targeted questions throughout troubleshooting to determine smart solutions
- Provided clear and concise step-by-step technical support to guide clients
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations
- Installed and set up applications for clients, including anti-virus software and Microsoft office
- Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues
- Educated service users on new software updates and system capabilities
Customer Service Representative
Ubiquity Global Services Bacolod
05.2015 - 09.2015
- Built rapport with customers through courteous and professional communications
- Processed and issued product orders and service upgrades for customers
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention
- Addressed customer service enquires quickly and accurately
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone
- Assisted customers with product-related questions, feedback and complaints
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
- Processed cash and card payments during busy shopping periods, limiting customer wait times
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment
- Resolved customer queries over phone and by email
Team Lead
Ubiquity Global Services Bacolod
11.2015 - 10.2016
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities
- Monitored team performance, providing suggestions for improvement and training programs to increase team efficiency
- Inspired and managed teams in operational improvements, increasing overall productivity
- Trained and supervised team to deliver on store sales targets
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff
Customer Service Representative
Iqor Bacolod
11.2016 - 02.2017
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement
- Built rapport with customers through courteous and professional communications
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone
- Addressed customer service enquires quickly and accurately
- Maximized customer satisfaction by resolving service issues promptly
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Processed and issued product orders and service upgrades for customers
- Assisted customers with product-related questions, feedback and complaints
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Resolved customer queries over phone and by email
Customer Service Supervisor
Iqor Bacolod
02.2017 - 12.2018
- Dealt with complex and difficult customer complaints calmly and professionally, providing effective solutions for continued customer satisfaction
- Closely monitored team performance, identifying improvements and providing extra training to underachievers
- Created positive working environments by offering support and guidance to staff
- Coordinated meetings with staff before store opening to communicate promotions, priorities and tasks to complete
- Managed department schedules to maximize coverage during peak hours
- Managed all client inquires through resolution to enhance customer satisfaction ratings
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions
Account Manager SME
Tripaneer
12.2018 - 03.2020
- Communicated with customers to immediately determine and resolve problems, avoiding escalation
- Identified prospective customers and evaluated market potential
- Acquired new clients and grew customer base by delivering relevant product solutions within client budgets and schedules
- Kept and managed records for assigned clients, serving as point of contact for account-related transactions and issues
- Promoted product offerings, benefits and discounts using marketing channels and delivered products on time to customers
E-Commerce Assistant
Talent POP
05.2020 - 08.2022
- Nurtured social media channels to grow engagement, replying to comments and increasing followers
- Updated social media profiles by checking branding consistency and business information is correct
- Attended weekly progress meetings, both virtually and in-person, building excellent client relationships
- Posted on Facebook, Instagram and Twitter regularly for consistency and to increase followers
- Created customer awareness of goods, services and special promotions with creative advertising strategies
- Prepared timely and accurate financial reporting and analysis
- Coordinated lead generation to increase business opportunities
Amazon Reimbursement VA
Riverbend Consulting
10.2022 - 12.2023
- Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues through effective communication.
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
- Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
- Increased product sales by optimizing Amazon listings with keyword research and market analysis.
- Utilized Amazon FBA tools to optimize product listings, improving search rankings and increasing conversions.
Property Manager
Work for Prosper
12.2023 - 12.2024
- Received, checked and processed applications for new leases
- Assisted in creating sales and marketing strategy to engage and attract customers
- Arranged property repairs, obtaining quotes from contractors for maintenance issues
- Communicated with clients, landlords, tenants and contractors to offer exceptional service in managing rental properties
- Worked closely with head housekeeper to keep holiday cottage portfolio clean, neat and tidy
- Ran background checks on potential tenants to evaluate their criminal record and credit status
- Helped clients lease homes, flats, retail and entertainment space
- Proposed housing solutions based on client requirements and budget
- Coordinated open house events to boost client interest in property
- Assisted property owners in locating tenants to lease or rent available space
- Created marketing material for properties highlighting benefits
Social Media Manager
Night Owl Vapes
12.2024 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Video Editor
T Productions
12.2024 - Current
- Delivered edits on time for reviews and final delivery.
- Organized and worked with raw footage from multiple cameras and sources.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Conceived, crafted and executed dynamic video edits to captivate target audiences and accomplish project objectives.
Education
Diploma of Higher Education - Refrigeration and Air-Conditioning
Technological University of the Philippines
Diploma of Higher Education - High School
Negros Occidental High School
Bacolod City, NECPrimary Education - undefined
University of Negros Occidental-Recoletos
Bacolod City, NECNo Degree - Video Editing
Graphics Media Training Philippines
Remote10-2024
No Degree - Social Media Marketing
The Social Armi
Remote10-2024
Skills
- Customer needs analysis
- Invoice processing
- Report generation
- Telephone enquiries specialist
- Customer data management
- Remote teamwork
- Problem-solving
- Lead generation
- Active listening
- Order fulfilment
- Call center experience
- Live chat support
- Team leadership
- Live chat operation
- Account management
- Customer account management
- Team management
- Complaint handling
- Order processing
- Product troubleshooting
- Social media
- Social media management
- Photo and video editing
Certification
- Leadership and Development Training
- Peak Performance Coaching
- Basic Computer Hardware and Network Support
- Property Management Training Courses
- Social Media Marketing Certification - The Social Armi
- Video Editing Level Basic - Graphic Media Phils.
- Video Editing Advance - Graphic Media Phils.
References
Mark Jay Jimenez,
Sales Expert Avida Bacolod
+639777567115
Josef Jaleco
AUTO CAD Specialist
+639765021926
Earl Genesis Saballa
Client Intake Advocate - Attorney Assistant
+639052348544
Timeline
Social Media Manager
Night Owl Vapes
12.2024 - Current
Video Editor
T Productions
12.2024 - Current
Property Manager
Work for Prosper
12.2023 - 12.2024
Amazon Reimbursement VA
Riverbend Consulting
10.2022 - 12.2023
E-Commerce Assistant
Talent POP
05.2020 - 08.2022
Account Manager SME
Tripaneer
12.2018 - 03.2020
Customer Service Supervisor
Iqor Bacolod
02.2017 - 12.2018
Customer Service Representative
Iqor Bacolod
11.2016 - 02.2017
Team Lead
Ubiquity Global Services Bacolod
11.2015 - 10.2016
Customer Service Representative
Ubiquity Global Services Bacolod
05.2015 - 09.2015
Technical Support Representative
Convergys Bacolod
08.2010 - 03.2015
Customer Service Representative
Teletech
10.2008 - 05.2010
Diploma of Higher Education - High School
Negros Occidental High School
Primary Education - undefined
University of Negros Occidental-Recoletos
Diploma of Higher Education - Refrigeration and Air-Conditioning
Technological University of the Philippines
No Degree - Video Editing
Graphics Media Training Philippines
No Degree - Social Media Marketing
The Social Armi
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