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JOIE FLOREN QUIJANO
Professional English Teacher
Manila
Summary
A graduate of Bachelor in Secondary Education major in English at City of Malabon University and a September-2018 Licensed Professional Teacher. An English as a Second Language instructor with 3 years of experience in dealing with Korean and Chinese students’ language proficiency in different academic area. A Customer Service Representative with 1 year of experience in managing various customer issues related to billing, inquiries, product support: both calls and email. Currently a Linguaskill Executive since February 2023 which deals with, assisting the onboarding of new agents, setting up of new clients, administering tests, and disqualifying and investigating malpractice incidents.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Linguaskill Executive
Digital Services Cambridge Limited ROHQ
Makati
02.2023 - Current
- Assisted in making regulations, technical procedures and standards for preserving integrity and security of test candidates' results, reports, and access.
- Organized due diligence in preparation of Linguaskill trialing phase.
- Assisted the onboarding of new agents, did set up of new clients, and administered tests.
- Investigated malpractice incidents and disqualified candidates who did so.
- Accomplished multiple tasks within established timeframes.
Customer Service Representative
Digital Services Cambridge Limited ROHQ
Manila
04.2022 - 02.2023
- Processed different types of orders via emails from UK and Iberia counterparts.
- Ensured all enquiries are resolved and services needed are provided to meet the customer’s satisfaction.
- Used SAP as a tool to execute the real-time process of orders, generate invoice or preview output, create a quotation, do an advanced product search, and many more.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Teleperformance Philippines, Vertis North
Manila
09.2021 - 12.2021
- Responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales
- Attended customers with their complaints and questions, give customers information about products and services, take orders, and process returns
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized every resources available to attend different types of concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Online English Teacher
Epost Edu. Center
Pasig City
05.2018 - 05.2021
- Worked with Korean and Chinese students whose first language is not English
- Worked by being responsible for improving their vocabulary, reading comprehension, listening skills and their speaking skills
- Prepared lesson plans in accordance with students' learning needs
- Designing and presenting educational material
- Worked with students between ages 6 years old to 60 years old on grammar, pronunciation and sentence construction.
- Tailored lessons to accommodate differences in learning style and speed
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Prepared and disseminating progress reports at regular intervals
- Remained knowledgeable about and respectful of cultural differences within the classroom
Education
Bachelor of Science - in Education Major in English
City of Malabon University
Malabon, Philippines 06.2014 - 05.2018
Skills
Oriented in Zendesk, Metrica, Kiteworks and basic Power BIAdaptability and agility skills
Proficient in creating and maintaining schedules
Flexible and Adaptable
Compliance requirements
Documentation skills
Fluent in English
Software
Airtable
Zendesk
SAP / ECC
Power BI
Metrica
Certification
Licensure Examination for Teachers
Timeline
Linguaskill Executive
Digital Services Cambridge Limited ROHQ
02.2023 - Current
Customer Service Representative
Digital Services Cambridge Limited ROHQ
04.2022 - 02.2023
Customer Service Representative
Teleperformance Philippines, Vertis North
09.2021 - 12.2021
Licensure Examination for Teachers
12-2018
Online English Teacher
Epost Edu. Center
05.2018 - 05.2021
Bachelor of Science - in Education Major in English
City of Malabon University
06.2014 - 05.2018