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JOIE FLOREN QUIJANO
Professional English Teacher
Manila
Summary
A graduate of Bachelor in Secondary Education major in English at City of Malabon University and a September-2018 Licensed Professional Teacher. An English as a Second Language instructor with 3 years of experience in dealing with Korean and Chinese students’ language proficiency in different academic area. A Customer Service Representative with 1 year of experience in managing various customer issues related to billing, inquiries, product support: both calls and email. Currently a Linguaskill Executive since February 2023 which deals with, assisting the onboarding of new agents, setting up of new clients, administering tests, and disqualifying and investigating malpractice incidents.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Linguaskill Executive
Digital Services Cambridge Limited ROHQ
Makati
2023.02 - Current
- Assisted in making regulations, technical procedures and standards for preserving integrity and security of test candidates' results, reports, and access.
- Organized due diligence in preparation of Linguaskill trialing phase.
- Assisted the onboarding of new agents, did set up of new clients, and administered tests.
- Investigated malpractice incidents and disqualified candidates who did so.
- Accomplished multiple tasks within established timeframes.
Customer Service Representative
Digital Services Cambridge Limited ROHQ
Manila
2022.04 - 2023.02
- Processed different types of orders via emails from UK and Iberia counterparts.
- Ensured all enquiries are resolved and services needed are provided to meet the customer’s satisfaction.
- Used SAP as a tool to execute the real-time process of orders, generate invoice or preview output, create a quotation, do an advanced product search, and many more.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Teleperformance Philippines, Vertis North
Manila
2021.09 - 2021.12
- Responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales
- Attended customers with their complaints and questions, give customers information about products and services, take orders, and process returns
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized every resources available to attend different types of concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Online English Teacher
Epost Edu. Center
Pasig City
2018.05 - 2021.05
- Worked with Korean and Chinese students whose first language is not English
- Worked by being responsible for improving their vocabulary, reading comprehension, listening skills and their speaking skills
- Prepared lesson plans in accordance with students' learning needs
- Designing and presenting educational material
- Worked with students between ages 6 years old to 60 years old on grammar, pronunciation and sentence construction.
- Tailored lessons to accommodate differences in learning style and speed
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Prepared and disseminating progress reports at regular intervals
- Remained knowledgeable about and respectful of cultural differences within the classroom
Education
Bachelor of Science - in Education Major in English
City of Malabon University
Malabon, Philippines 2014.06 - 2018.05
Skills
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Software
Airtable
Zendesk
SAP / ECC
Power BI
Metrica
Certification
Licensure Examination for Teachers
Timeline
Linguaskill Executive
Digital Services Cambridge Limited ROHQ
2023.02 - Current
Customer Service Representative
Digital Services Cambridge Limited ROHQ
2022.04 - 2023.02
Customer Service Representative
Teleperformance Philippines, Vertis North
2021.09 - 2021.12
Licensure Examination for Teachers
2018-12
Online English Teacher
Epost Edu. Center
2018.05 - 2021.05
Bachelor of Science - in Education Major in English
City of Malabon University
2014.06 - 2018.05
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