Hi, I’m
John Vincent Lugada
Administrative And Management Professional
Manila City
Summary
Customer Service and Operations Management Expert with a track record of enhancing client relations and optimizing event execution to deliver high-quality experiences. Achieved revenue growth through cultivating strong client relationships and closing deals, demonstrating effective collaboration and adaptability in team environments.
Overview
5
years of professional experience
Work History
Destiny Elements Inc.
Bar Manager and Performing Artiste
03.2026 - 08.2026
Job overview
- Supervised daily bar operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored staff on beverage preparation and customer service techniques.
- Developed and implemented inventory management processessss to optimize stock levels.
- Engaged audiences through interactive performances, enhancing overall entertainment value.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
Metro.KST Enterprises Corp.
Sales Agent and Office Staff
03.2025 - 08.2025
Job overview
- Developed and maintained strong customer relationships to drive sales growth.
- Executed product demonstrations, effectively showcasing features to clients.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
Abby and Company Events Management Inc.
Productions Manager and Event Director
12.2022 - 01.2025
Job overview
- Managed budgeting processes, ensuring adherence to financial guidelines while maximizing event impact.
- Coordinated logistics for multiple events, optimizing resource allocation and vendor partnerships.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw on-site event execution, ensuring all aspects adhered to quality standards and timelines.
- Established strong relationships with clients, resulting in repeat business and positive referrals.
Asia Innovations Group Ltd.
Administrative Assistant
09.2021 - 10.2022
Job overview
- Coordinated office operations and maintained efficient scheduling for senior management
- Managed correspondence, ensuring timely communication between departments and clients
- Streamlined document filing systems, enhancing retrieval efficiency and reducing processing time
- Assisted in preparing reports and presentations, contributing to informed decision-making processes
Education
Polytechnic University of The Philippines Santa Mesa, Metro Manila, Philippines
Bachelor of Arts from Advertising And Public Relations
04.2001
Skills
Customer service
Client relations
Team leadership
Staff management
Bar operations management
Inventory management
Production planning
Event coordination
Technical proficiency
Problem-solving
Timeline
Bar Manager and Performing Artiste
Destiny Elements Inc.
03.2026 - 08.2026
Sales Agent and Office Staff
Metro.KST Enterprises Corp.
03.2025 - 08.2025
Productions Manager and Event Director
Abby and Company Events Management Inc.
12.2022 - 01.2025
Administrative Assistant
Asia Innovations Group Ltd.
09.2021 - 10.2022
Polytechnic University of The Philippines
Bachelor of Arts from Advertising And Public Relations
04.2001