John Raymond Gascon
Iloilo City
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Healthcare, Travel, Technical and Sales. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Human Resources Recruitment Specialist
Concentrix
10.2022 - 08.2023
- Developed and posted vacancy announcements by leveraging online and print recruitment tools to attract highly-qualified candidates and develop robust talent pool.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Recruited talented, diverse and qualified candidates for employment.
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
Technical Sales Representative
Asurion
04.2022 - 09.2022
- Resolved hundreds of customer issues per month through active communication and dedicated research skills.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Healthcare Provider Specialist
Legato Health Technologies Philippines Inc.
01.2021 - 04.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Senior Travel Associate
WNS
10.2016 - 04.2018
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Education
Associate of Arts - German Language And Literature
Sun Yat Sen University
Guangdong, China01.2020
Bachelor of Science - Marine Engineering
- John B. Lacson Foundation Maritime University –
Iloilo City, Philippines04.2015
Skills
- Candidate Pipeline Management
- Recruitment and Retention Strategies
- Records Management
- Candidate Sourcing
- Insurance Verification
- HIPAA Compliance
- Medical Insurance
- Customer Service
- First Call Resolution
Timeline
Human Resources Recruitment Specialist
Concentrix
10.2022 - 08.2023
Technical Sales Representative
Asurion
04.2022 - 09.2022
Healthcare Provider Specialist
Legato Health Technologies Philippines Inc.
01.2021 - 04.2022
Senior Travel Associate
WNS
10.2016 - 04.2018
Associate of Arts - German Language And Literature
Sun Yat Sen University
Bachelor of Science - Marine Engineering
- John B. Lacson Foundation Maritime University –
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