John Ray Tragico
Candoni,Roman Catholic
Summary
Experienced Delivery Rider with a proven track record at Grab in Bacolod City, Philippines, excelling in customer relationship management and route optimisation. Demonstrates expertise in ensuring order accuracy and handling sensitive information with discretion. Previously served as an Assistant Mechanic at Speed Doc, contributing to vehicle inspection and maintenance. Adept at resolving delivery issues swiftly and enhancing workshop efficiency through collaboration. Committed to maintaining high standards of service and seeking opportunities to further develop skills in logistics and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Delivery Rider
Grab
BACOLOD CITY (Capital), Philippines
2019.10 - Current
- Checked orders before and after delivery to be accurate and complete for increased customer satisfaction.
- Interacted with clients in friendly and professional manner, upholding company standards.
- Utilised mobile applications and GPS technology to optimise delivery routes and track order progress.
- Handled sensitive customer information with discretion, ensuring confidentiality and trust were maintained.
- Found alternative routes and shortcuts to maximise efficiency.
- Navigated through various routes efficiently, utilising in-depth knowledge of local streets and traffic patterns.
- Resolved delivery issues swiftly, implementing solutions to prevent future occurrences of similar problems.
Assistant Mechanic
speed doc
BACOLOD CITY (Capital), Philippines
2010.09 - 2011.10
- Assisted senior mechanics in a variety of tasks, including vehicle maintenance, repairs, servicing and inspections.
- Contributed to repairing engines, transmissions, and other critical vehicle components.
- Helped dismantle and remove engine assemblies, transmissions, steering mechanisms and other vehicles parts for inspection.
- Removed old oil, replace filters and added correct amount of new oil.
- Restored and replaced damaged parts to eliminate further issues.
- Diagnosed and repaired a wide range of vehicle issues, including engine malfunctions and electrical faults, to maintain optimal performance.
- Performed preventive and corrective maintenance to reduce faults.
- Collaborated with a team of mechanics, sharing expertise and insights to improve workshop efficiency and quality of service.
- Conducted test drives before and after repair services.
Education
Bachelor of Science - Computer Science
AMA University
Bacolod 2000 - 2004
Skills
- Customer relationship management
- Vehicle inspection
- Route optimization
- Order accuracy
reference
Pepito C. Ibrado
Company: Ekonflux Inc.
Contact Number: 09542577770
Email : kerigansnow@gmail.com
Francis Andre Bustillo
Company: AutoPartnered Solutions
Contact Number: 09957510844
Email: fabustillo@gmail.com
Timeline
Delivery Rider
Grab
2019.10 - Current
Assistant Mechanic
speed doc
2010.09 - 2011.10
Bachelor of Science - Computer Science
AMA University
2000 - 2004