Jonathan padiernos
cabanatuan,nueva ecija
Summary
Experienced delivery rider and food courier with a strong background in customer service and logistics. Proven ability to manage efficient routes, handle payments, and ensure customer satisfaction while adhering to food safety standards. Demonstrates professionalism, problem-solving skills, and timekeeping in high-pressure environments. Career goal: To leverage extensive delivery experience in a dynamic role that prioritises customer relationship management and operational excellence.
Overview
16
16
years of professional experience
Work History
Delivery Rider
FoodPanda
cabanatuan
01.2020 - Current
- Delivered Food and beverages to guest professionaly.
- Greet the guest with a smile and courteous manners.
- Taking costumers orders and processing payments.
- Ensuring costumer satisfaction and service quality.
- Following food safety and hygiene standards.
Food Courier
Jolibee
cabanatuan
02.2019 - 02.2020
- Respected customer preference by following instructions to increase satisfaction and loyalty.
- Maintained vehicle in optimum condition for safety and reliability.
- Managed planning of efficient and safest routes for journeys using maps and GPS systems.
- Determined optimum route to meet schedule targets and satisfy customers.
- Communicated clearly with customers and food service employees, going extra mile to assist.
- Handled unexpected delays and issues proactively, informing customers and negotiating satisfactory resolutions.
- Calculated fees owed and collected payments from customers.
- Verified orders before each delivery to maintain accuracy and recorded delivered goods to complete transactions in system.
Delivery Agent
Lemon square
cabanatuan
10.2018 - 12.2019
- Maintained high standard of customer service by addressing queries and concerns professionally.
- Interacted with clients in a friendly manner, ensuring adherence to company standards.
- Organized packages in vehicle for quick and efficient deliveries.
- Checked deliveries upon receipt according to established procedures.
- Utilized local area knowledge to navigate traffic, preventing delays in customer deliveries.
- Exhibited calmness while driving in stressful conditions.
- Responded to customer feedback both online and in-person, implementing actions to enhance experience.
Waiter
ALBUSTAN RESTAURANT
Saudi Arabia
11.2011 - 11.2016
- Greeted new customers and provided immediate seating assistance.
- Cleared and reset tables with clean service ware to uphold restaurant standards.
- Served meals and drinks promptly, ensuring high-quality service delivery.
- Delivered fast and friendly service to efficiently process high-volume orders during peak times.
- Maintained strict hygiene and food handling standards for full compliance.
Sandwich And Salad Maker
DANTE LLC
Dubai UAE
12.2009 - 10.2011
- Conducted regular quality checks on food items, discarding those that failed standards.
- Prepared diverse salads, including custom orders, to accommodate dietary preferences.
- Washed and stored cookware, utensils, and dishes to maintain cleanliness.
- Disposed of kitchen waste and recycling in accordance with regulations.
- Executed daily cleaning and restocking checklists to enhance kitchen operations.
Education
Basic electronics/ basic electrician / computer literacy
Provincial manpower training center
Cabanatuan City, NUE2008
Mayapyap national high school
Cabanatuan City, NUE2005
Mayapyap Elementary school
Cabanatuan City, NUE2001
Skills
- Customer service
- Basic Computer skills
- Driving Skills
- Cash Handling
- Customer relationship management
- Problem solving
- Timekeeping
- Professionalism
- with good moral character
Timeline
Delivery Rider
FoodPanda
01.2020 - Current
Food Courier
Jolibee
02.2019 - 02.2020
Delivery Agent
Lemon square
10.2018 - 12.2019
Waiter
ALBUSTAN RESTAURANT
11.2011 - 11.2016
Sandwich And Salad Maker
DANTE LLC
12.2009 - 10.2011
Basic electronics/ basic electrician / computer literacy
Provincial manpower training center
Mayapyap national high school
Mayapyap Elementary school