John Ray Balisi
Malabbac Iguig, Province Of Cagayan
Summary
Adept at driving sales and enhancing customer experiences, I leveraged strong salesmanship and technical support skills at Lazada Online Store WOW! Fiesta and WOW! Audio brand., boosting conversion rates significantly. My proactive approach and problem-solving abilities have consistently improved service quality and operational efficiency, making me a valuable asset to any team.
Overview
12
12
years of professional experience
Work History
Online Sales Assistant
Lazada / WOW! Fiesta And WOW! Audio
11.2021 - Current
- Assisted in website redesign efforts to enhance user experience and conversion rates.
- Conducted regular audits of online listings to ensure accuracy, consistency, and compliance with platform guidelines.
- Monitored competitor pricing strategies, ensuring the store''s competitive edge in the market.
- Implemented effective upselling techniques, increasing average transaction value per customer.
- Answer Inquiry via Live chat with chat response for 10 minutes
- Process Online orders via export and import to Odoo Systems.
- Prepare weekly sales report via excel file.
Sales Associate
Grand Videoke And WOW! Fiesta.
06.2018 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted up to 35 customers daily with question regarding key features or product and proper care of merchandising.
Retail Sales Supervisor
Dickies Apparel
07.2014 - 06.2018
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Greeted customers and helped with product questions, selections, and purchases.
Fine Dinning /Restaurant Waiter
Golden Fortune The Hongkong Cuisine Restaurant
01.2014 - 06.2014
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Service Crew Member
Jolibee Foods Corporation
06.2013 - 12.2013
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Bachelor of Science - Information Technology
Dr. Gloria D. Lacson Foundation College Inc.
Cabanatuan City, Province Of Nueva Ecija, Philippines06-2013
Skills
- Strong salesmanship
- Target market identification
- Adaptive learning
- Technical Support
- Sales CRM
- Problem Solving
- Computer literate
- Retention
Languages
English
Advanced (C1)
Timeline
Online Sales Assistant
Lazada / WOW! Fiesta And WOW! Audio
11.2021 - Current
Sales Associate
Grand Videoke And WOW! Fiesta.
06.2018 - 06.2021
Retail Sales Supervisor
Dickies Apparel
07.2014 - 06.2018
Fine Dinning /Restaurant Waiter
Golden Fortune The Hongkong Cuisine Restaurant
01.2014 - 06.2014
Service Crew Member
Jolibee Foods Corporation
06.2013 - 12.2013
Bachelor of Science - Information Technology
Dr. Gloria D. Lacson Foundation College Inc.
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