Summary
Overview
Work History
Education
Skills
Seminars Workshops Attended
Personal Information
Timeline
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John Phillip Cagatin

John Phillip Cagatin

IT Support Specialist
Quezon City

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.


Overview

12
12
years of professional experience

Work History

Technical Support Representative

TELETECH
05.2012 - 11.2012
  • Inbound and Outbound call to Verizon Internet Provider customers via Avaya Software tool.
  • Provided over the phone assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Helped customers fix their Internet connection and other technical assistance.

Data Quality Analyst

REED ELSEVIER PHILIPPINES
03.2013 - 04.2018
  • Validate and Analyze Data provided by the Business unit.
  • Gather information of Legal, Corporation and Organization from approved sites.
  • Generate Monthly reports and discuss with the Shareholders.
  • Created custom dashboards for real-time monitoring of key performance indicators related to data quality management efforts.
  • Evaluated large datasets for quality and accuracy.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Improved data quality by implementing rigorous validation processes and automated checks.

IT Support Specialist

Reed Elsevier Shared Services
04.2018 - Current
  • Provide assistance for Reed Elsevier employees on their Technical issues both Hardware nor Software.
  • Configure Laptop designated for each Department's designated builds.
  • Troubleshoot and provide resolutions and advice given to all Technical issues of REPH business.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Supported critical business applications'' uptime by effectively identifying root causes of incidents and coordinating efficient resolutions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.

Education

Holy Spirit National High School
Holy Spirit Quezon City
2008

Doña Juana Elementary School
Holy Spirit Quezon City
2004

Bachelor of Science And Information Technology - Information Technology

Quezon City University
San Bartolome, Novaliches, Quezon City
04.2001 -

Skills

Computer Literacy/Application - MS Word/Excel/Access/PowerPointundefined

Seminars Workshops Attended

  • Systrack Lakeside Monitoring Tool
  • ITIL Certification Courses
  • (TESDA) Java Programming Training, Kor-Phil I.T Center, 04/23/12 - 05/26/12
  • Android Information Seminar, Quezon City Polytechnic University, 02/21/12
  • Software Freedom Day, National Computer Center C.P Garcia Avenue, U.P Diliman, Quezon City, 09/17/11
  • Fundamentals of Fiber Optics, Quezon City Polytechnic University, 03/14/12

Personal Information

  • Age: 32 years old
  • Place of Birth: Quezon City
  • Marital Status: Married
  • Religion: Roman Catholic

Timeline

IT Support Specialist

Reed Elsevier Shared Services
04.2018 - Current

Data Quality Analyst

REED ELSEVIER PHILIPPINES
03.2013 - 04.2018

Technical Support Representative

TELETECH
05.2012 - 11.2012

Bachelor of Science And Information Technology - Information Technology

Quezon City University
04.2001 -

Holy Spirit National High School

Doña Juana Elementary School

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John Phillip CagatinIT Support Specialist