Jan Noel Dizon
TSR/CSR/Sales Associate
Mabalacat City
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on iOS, iPadOS, Windows, Androids and Mac systems. Proven skill in resolving problems quickly on first call. CUSTOMER EXPERIENCE PROFILE Team player with strong oral and written communication skills. With 6 years of working in Customer Experience in the BPO industry.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Representative
Majorel Clark
08.2022 - 12.2024
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisting customers on their specific issue with their devices
- Troubleshoot by following specific steps for fixing issue
- Create appointment to specific store for repair
- Guide customer by sharing screen with their devices
- Provide excellent customer experience
Sales Associate/Customer Service Representative
T-mobile / American Home Shield - IQor Philippines
07.2019 - 06.2022
- Handling quality customer service.
- Providing efficient and appropriate information
- Upselling/Sales
- Creating of work orders
- Checking status of repair
- Diagnosing specific repair
- Saving customers from cancelling their contract
- Technical support and Customer Service for T-mobile
- Handling customers concerns about their postpaid plans
- Offering device /postpaid plans
- Billing disputes
- Inbound/Outbound Calls
- Managed over 50 customer calls per day.
Transaction Fraud Analyst/ CSR
CitiBank/Concentrix
03.2017 - 06.2019
- Credit Cards / Capital One
- Covered transaction and identity credit/debit card fraud trends
- Analyzing customer spending patterns and bumping them with identified fraud trends
- Performing risk assessment by checking related or linked accounts of cardholders based on the severity of the fraud attack
- Clearing, blocking, or closing credit cards based on the call outcome with the cardholder
Education
BACHELOR OF SCIENCE - AIRCRAFT MAINTENANCE TECHNOLOGY
FEATI UNIVERSITY (MANILA
Manila Philippines 01.2012 - 01.2016
Skills
- Apple, IOS MacOs
Application, MS Word, MS
Excel, MS PowerPoint
Pleasing, outgoing personality
Technical issues analysis
Data recovery
Technical Support
Customer service expert
Timeline
Technical Support Representative
Majorel Clark
08.2022 - 12.2024
Sales Associate/Customer Service Representative
T-mobile / American Home Shield - IQor Philippines
07.2019 - 06.2022
Transaction Fraud Analyst/ CSR
CitiBank/Concentrix
03.2017 - 06.2019
BACHELOR OF SCIENCE - AIRCRAFT MAINTENANCE TECHNOLOGY
FEATI UNIVERSITY (MANILA
01.2012 - 01.2016
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