John Paul Capili
General Santos City
Summary
Dynamic and results-driven professional with extensive experience in the food and beverage industry, including a successful tenure at Lucky Hotpot Gensan. Skilled in beverage preparation and cash handling, I excel in creating exceptional customer experiences while training staff to uphold high service standards. Proven ability to enhance sales through personalized service.
Overview
13
13
years of professional experience
Work History
Barista/ Kitchen Staff/ Cashier
Bo’s Coffee
08.2024 - 01.2026
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Store Supervisor
Lucky Hotpot Gensan
08.2017 - 09.2021
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Management Trainee
Gusteaus Crabhauz
03.2013 - 06.2014
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Used company reports to analyze sales, gross profit and inventory activities.
Captain Waiter
Lucky Hotpot Gensan
08.2012 - 03.2013
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
Education
Bachelor of Science - Hotel And Restaurant Management
Goldenstate College
General Santos City 04.2009
Skills
Beverage preparation
Espresso machine operation
Opening and closing duties
Cash handling
Food preparation
Timeline
Barista/ Kitchen Staff/ Cashier
Bo’s Coffee
08.2024 - 01.2026
Store Supervisor
Lucky Hotpot Gensan
08.2017 - 09.2021
Management Trainee
Gusteaus Crabhauz
03.2013 - 06.2014
Captain Waiter
Lucky Hotpot Gensan
08.2012 - 03.2013
Bachelor of Science - Hotel And Restaurant Management
Goldenstate College