John Lynnster Alvendia

• Process and manage logistics and transportation invoices with accuracy and efficiency to ensure seamless operations
• Collaborate with internal teams and external vendors to resolve discrepancies and ensure timely payments
• Generate detailed reports on invoice processing, identifying areas for improvement to optimize workflow
• Maintain accurate records and documentation to support audits and financial reporting.

• Resolved billing inquiries for Roblox users, ensuring a positive customer experience through efficient issue resolution
• Processed refunds, addressed disputes, and investigated payment discrepancies to maintain client trust and satisfaction
• Ensured accurate and timely updates to users' billing information, preventing recurring issues and maintaining data integrity
• Provided detailed explanations of billing policies and procedures to assist users in understanding their account transactions
• Collaborated with cross-functional teams to identify and resolve systemic billing concerns, enhancing operational efficiency.

• Conducted thorough investigations on account ownership inquiries and secured compromised user accounts.
• Collaborated with the onshore team to resolve security issues for high-value accounts.
• Identified and removed fraudulent or unauthorized accounts to maintain platform integrity.
• Managed and maintained account records, ensuring compliance with security protocols and data protection policies.

• Investigated banking disputes, analyzed transaction data, and identified patterns to minimize financial risks
• Delivered actionable recommendations to improve fraud detection and prevention processes, reducing potential losses
• Collaborated with internal teams to streamline dispute resolution procedures, ensuring timely and accurate outcomes
• Monitored account activities for suspicious transactions, proactively addressing potential fraud scenarios
• Maintained detailed records of disputes and resolutions, contributing to compliance with financial regulations
• Provided insights on trends in disputes and fraud attempts to enhance overall security measures.

• Delivered step-by-step guidance to resolve software and network issues efficiently
• Achieved and maintained a high-resolution rate for customer technical concerns
• Provided clear explanations of technical concepts, ensuring customer understanding and satisfaction
• Documented technical issues and solutions to improve troubleshooting processes and knowledge-sharing.

• Assisted customers with product inquiries, complaints, and account management, ensuring a positive customer experience
• Processed payments, resolved billing discrepancies, and provided clear explanations of charges
• Managed order placement and tracking with speed and accuracy, contributing to operational efficiency
• Built strong customer relationships through empathy and effective communication, resulting in a high satisfaction rate.

• Delivered technical support for Microsoft products, addressing advanced technical issues via phone
• Provided detailed troubleshooting steps for software installations, system errors, and connectivity issues
• Assisted customers in optimizing the performance of their devices and resolving account-related concerns
• Maintained a high customer satisfaction rating by ensuring timely and effective solutions
• Documented customer interactions and solutions for continuous improvement and knowledge-sharing.