John Lloyd Buenafe
Pasay City
Summary
I want a highly rewarding career where I can use my skills and knowledge for organizational and personal growth.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Alorica By The Bay
Pasay
11.2021 - 02.2024
- Assisted customers with installation, setup and configuration of products.
- Performed remote diagnostic sessions to diagnose customer system issues.
- Responded promptly to customer inquiries and requests for assistance.
- Collaborated with sales and marketing teams to develop effective offers for customers.
Technical Service Representative
Startek Philippines
Makati
11.2019 - 10.2021
- Assisted customers with installation, setup and configuration of products.
- Performed remote diagnostic sessions to diagnose customer system issues.
- Responded promptly to customer inquiries and requests for assistance.
- Collaborated with sales and marketing teams to develop effective offers for customers.
Customer Service Representative
Teleperformance
Makati
01.2018 - 05.2019
- Provided remote support to customers experiencing technical difficulties.
- Performed maintenance tasks such as software patches and upgrades.
- Identified areas of improvement within existing systems and proposed solutions to enhance performance.
- Resolved issues related to user acceptance testing of new upgrades.
Collection Specialist
Admerex Solutions Inc.
Makati
05.2017 - 01.2018
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Service Crew
McDonald’s Food Corporation
Metro Manila
02.2016 - 05.2017
- Greeted customers and provided excellent customer service.
- Prepared food items according to recipes and menu specifications.
- Followed all safety guidelines when handling food and beverage items.
- Maintained a clean work area throughout the shift.
- Conducted regular cleaning duties such as sweeping floors and washing dishes.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
Education
University -
University Of Makati (Makati City)
01.2016
High School -
Bangkal High School (Makati City)
01.2014
Elementary -
Bangkal Elementary School (Makati City)
01.2010
Skills
- Computer literate (knowledgeable with computer gadgets)
- Has broad knowledge in Windows XP, Vista, and Windows 7 computers
- Previous cashing experience, food handling & safety knowledge
- Attention to detail, speed, accuracy, follow-through & multi-tasking
- Technical Support
- Customer Service
Personal Information
- Place of Birth: Manila
- Height: 5'8"
- Weight: 85 kg
- Citizenship: Filipino
- Father's Name: Anthony Buenafe
- Mother's Name: Irene Buenafe
- Date of Birth: 11/26/97
- Marital Status: Single
- Religion: Roman Catholic
References
- Donald Serafico, 09228187023, Supervisor
- Benjamin Quibin, 09087280589, Barangay Official
- Hanna Urmeneta, 09603197566, Call Center Agent
Accomplishments
By implementing effective sales techniques, such as building strong relationships with clients, conducting thorough market research, and consistently meeting customer needs, I was able to secure the top seller position for multiple months in a row and one of the Sales Rockstar in our department including other line of business in Samsung last december. Additionally, I focused on continuous improvement, attending sales training sessions and staying updated on industry trends to stay ahead of the competition.
Timeline
Technical Support Representative
Alorica By The Bay
11.2021 - 02.2024
Technical Service Representative
Startek Philippines
11.2019 - 10.2021
Customer Service Representative
Teleperformance
01.2018 - 05.2019
Collection Specialist
Admerex Solutions Inc.
05.2017 - 01.2018
Service Crew
McDonald’s Food Corporation
02.2016 - 05.2017
University -
University Of Makati (Makati City)
High School -
Bangkal High School (Makati City)
Elementary -
Bangkal Elementary School (Makati City)
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