John Leo Carrasco
Gen. Trias
Summary
Senior Operations Manager with a proven track record of driving results in overseeing productivity and service provision in Accounts Receivable/Business to Business, Order to Cash (Billing, Credit, Collections, Cash Application), and Customer Service. Skilled in developing operational systems and processes, analyzing financial data, and ensuring quality control. A cost-conscious and communicative professional well-versed in business principles and operational management. A collaborative leader who fosters an engaged and empowering work culture. Demonstrated strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Senior Operations Manager
Conduent Business Services
01.2013 - 09.2024
- Managing end to end daily operations Invoice to Cash departments (Billing, Credit, Collections, Cash application) consist of 102 FTE including 2 managers, and 5 supervisors
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Implemented data-driven decision making to inform business strategies and drive operational excellence
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues and transparent communication practices
- Increased team productivity by providing ongoing training, coaching, and performance feedback to staff members
- Provided leadership for continual management and employee training initiatives
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts
- Allocated resources to planned programs according to business objectives
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development
- Improved operational efficiency by streamlining processes and implementing innovative strategies
- Monitor employee productivity and optimize procedures to reduce costs
Credit Supervisor
Conduent Business Services
12.2009 - 01.2013
- In charge in managing the Credit department and assist on needs of the team members
- Evaluate Business's financial capabilities by conducting in depth review and analysis of their financial statements (Income statement, Balance sheet, cash flow)
- Staying informed about the legal, compliance and market-risk-related issues involved in the existing clients
- Involve in critical decision making regarding various matter
- Approve/decline credit application
- Approve/decline account modification
- Perform proper due diligence procedure on individual businesses
- Perform annual credit review of each accounts under each Business Unit
- Complete Credit Committee Review for accounts requesting a million and above credit line (in USD) and submit to Managers, CFO/Controller for approval
- Participate in monthly CRS meeting in accordance to SOX compliance
- Attend meetings/conference call with Credit Manager, AP, CFO to discuss subject matter
- Call on credit reference for information regarding a specific business
- Hold/release orders
Education
Bs. Commerce - Business Management
San Sebastian College
01-2004
Secondary -
Pasig Catholic College
01-1999
Skills
- Operations Management
- KPI Tracking
- Strategic Planning
- Employee Coaching
- Cost Reduction
- Workforce Planning
- KPI reporting
- Standard Operating Procedures
- Credit Management
- Sales Order Management
- Collections/Dispute Management
- Financial Analysis
Personal Reference
Available upon request.
Personal Information
Title: Sr. Operations Manager
Training
- Management Coaching Fundamentals
- 7 Habits of Highly Effective People
- Toastmasters International
- Lean Methodology
Organizations
- Sebastinian Business Management Society (SBMS)
- Sebastinian Forensic Society (SFC)
Timeline
Senior Operations Manager
Conduent Business Services
01.2013 - 09.2024
Credit Supervisor
Conduent Business Services
12.2009 - 01.2013
Bs. Commerce - Business Management
San Sebastian College
Secondary -
Pasig Catholic College
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