John Kennedy Pablo
Galley Utility
Makati City, Metro Manila
Summary
Proven in enhancing guest experiences at Mesa Filipino Moderne Restaurant Sm Ortigas, I excel in efficient work pace and guest relations management. Skilled in safe food handling and customer service, I reduced food waste significantly. My proactive approach and ability to maintain high cleanliness standards have consistently improved service delivery and guest satisfaction.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
4
4
years of professional experience
6
6
Certifications
1
1
Language
Work History
Galley Steward
2GO Maligaya
05.2020 - 03.2021
- Adhered to strict dietary restrictions or special requests from guests, customizing dishes as necessary for an enjoyable dining experience.
- Regularly inspected tools and equipment to identify any necessary repairs or replacements, maintaining a fully functional working environment.
- Collaborated with culinary team to create memorable dining experiences, showcasing creativity in presentation and plating techniques.
- Assisted chef in meal preparation, diligently following recipe specifications for consistent quality.
Waiter's Assistant
Mesa Filipino Moderne Restaurant Sm Ortigas
09.2019 - 02.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted customers and provided menus upon arrival to dining room.
- Answered customer questions about food and beverage items and assisted with menu selections.
Galley Steward
Hotel 81 Orchid
03.2017 - 05.2018
- Participated in regular training sessions to stay current on industry best practices and enhance professional skills.
- Reduced food waste by effectively managing inventory and adhering to proper storage guidelines.
- Maintained a sanitary work environment, following strict health and safety standards for the well-being of guests and staff members.
- Utilized time management strategies to prioritize task completion and ensure deadlines were consistently met.
- Managed daily stock levels and rotated perishable items appropriately, preventing spoilage or shortages during service periods.
- Performed thorough cleaning routines both during service hours and at end-of-shift, maintaining a pristine work area at all times.
Education
No Degree - Electricity And Electronics
International Electronics And Technical Institute
Metropoint Mall, Pasay City 04.2001 -
Skills
Cleanliness
Table setting
Order taking
Professional appearance
Efficient work pace
Menu design
Safe food handling
Customer service
Guest relations management
Food inspection
Menu memorization
Order management
Bill computation
Certification
BASIC TRAINING
Additional Information
Birthday: August 30, 1993
Age: 31 y/o
Timeline
SHIP SECURITY AWARENESS TRAINING AND SEAFARERS WITH DESIGNATED SECURITY DUTIES
07-2024
SAFETY TRAINING FOR PERSONNEL PROVIDING DIRECT SERVICE TO PASSENGERS IN PASSENGER SPACES
07-2024
PASSENGER SHIP CROWD MANAGEMENT TRAINING
07-2024
PASSENGER SHIP CRISIS MANAGEMENT AND HUMAN BEHAVIOR TRAINING
07-2024
SURVIVAL CRAFT AND RESCUE BOATS OTHER THAN FAST RESCUE BOATS
07-2024
BASIC TRAINING
06-2024
Galley Steward
2GO Maligaya
05.2020 - 03.2021
Waiter's Assistant
Mesa Filipino Moderne Restaurant Sm Ortigas
09.2019 - 02.2020
Galley Steward
Hotel 81 Orchid
03.2017 - 05.2018
No Degree - Electricity And Electronics
International Electronics And Technical Institute
04.2001 -
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