John Gabriel Ysula
General Trias, Province Of Cavite
Summary
Dynamic professional with a proven track record in customer relations and sales, notably at Alorica Philippines. Excelled in fostering affiliate partnerships at Ant Group Digital Technologies, enhancing revenue through strategic digital marketing and effective communication. Skilled in coaching and mentoring, adept at driving customer satisfaction and loyalty through exceptional service and support.
Overview
11
11
years of professional experience
Work History
Delegate Sales Executive
Ant Group Digital Technologies.
07.2022 - Current
- Managed affiliate partnerships, fostering relationships that resulted in increased revenue streams for both parties involved.
- Utilized effective digital marketing methods to increase sales.
- Developed email marketing campaigns for increased customer retention and lead generation.
Call Center Customer Service Representative
Alorica Philippines
07.2019 - 11.2020
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Iqor
11.2015 - 11.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Business Associate
Frontrow Philippines
01.2014 - 11.2015
- Engaged with customers to build business relationships.
- Evaluated competitive landscape regularly to inform strategic planning decisions, leading to sustained business growth in dynamic markets.
- Coordinated events and conferences that showcased the company''s expertise, strengthening its reputation within the industry.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
Education
Bachelor of Science - Electronics Engineering
National College of Science And Technology
Dasmarinas, Cavite, Philippines. 04-2015
Skills
- Coaching and mentoring
- Customer service
- Customer support
- Customer relations
- Sales
- Appointment Setting
Timeline
Delegate Sales Executive
Ant Group Digital Technologies.
07.2022 - Current
Call Center Customer Service Representative
Alorica Philippines
07.2019 - 11.2020
Customer Service Representative
Iqor
11.2015 - 11.2016
Business Associate
Frontrow Philippines
01.2014 - 11.2015
Bachelor of Science - Electronics Engineering
National College of Science And Technology
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