Johnell Christine Jacusalem
Registered Nurse
Pandacan, Manila
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Costumer Service Representative
Philippine Social Security System
Quezon City
02.2014 - 01.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Aesthetic Nurse Specialist
Dermstrata Skin Clinic And Spa
Pasay, Manila
02.2011 - 01.2014
- Collaborated with multidisciplinary teams to formulate and implement individual care plans.
- Performed thorough examinations and assisted in development of treatment plans in coordination with specialists.
- Directed quality assurance program focused on meeting hospital and clinical standards for patient and staff safety.
- Prepared referrals to other healthcare professionals and clinics based on evaluations, budgets and needs.
Nurse Volunteer
Gat. Andres Bonifacio Memorial Medical Center
Tondo, Manila
02.2011 - 04.2011
- Assisted primary care provider with procedures by preparing appropriate instruments and sterile field.
- Assessed and offered nursing advice to patients with medical complaints or concerns and responded to requests for assistance.
- Transported patients and helped with discharge procedures.
- Assessed patient room and care environment to optimize patient comfort by keeping areas free of clutter.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
- Carried laboratory specimens, results, and charts to appropriate departments.
- Educated patients on infection and disease control, family planning and new baby care to promote community health and wellness.
- Provided emotional support to patients and their families.
Education
Bachelor Of Science In Nursing -
University of Perpetual Help System DALTA
Las Piñas City 06.2004 - 04.2008
Skills
Complaint resolution
Timeline
Costumer Service Representative
Philippine Social Security System
02.2014 - 01.2024
Aesthetic Nurse Specialist
Dermstrata Skin Clinic And Spa
02.2011 - 01.2014
Nurse Volunteer
Gat. Andres Bonifacio Memorial Medical Center
02.2011 - 04.2011
Bachelor Of Science In Nursing -
University of Perpetual Help System DALTA
06.2004 - 04.2008
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