John Rio Cambalon
Costumer Service Representative
Davao City, Province Of Davao Del Sur
Summary
Adept at managing high-stress situations and resolving customer complaints with empathy. Skilled in problem-solving and technical support, my approach to customer service is both empathetic and results-driven, ensuring efficient resolution and improved costumer experience. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
1
1
year of professional experience
Work History
Costumer Service Representative
VXI Sulotions
Davao City
10.2023 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Answering and resolving costumer concerns on their billing by thorough investigation.
- Resolving technical issues on costumers services by troubleshooting.
- Managed 30 to 50 calls per day.
Education
Bachelor of Science - Psychology
San Pedro College
12 Guzman St, Poblacion District, Davao City, Dava 04.2001 -
High School Diploma -
Cor Jesu College
Sacred Heart Ave, Digos City, 8002 Davao Del Sur 04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Complaint resolution
Problem-solving abilities
Call center experience
Problem Resolution
Critical Thinking
Computer Proficiency
Scheduling
Information Security
Complaint Handling
Technical Support
Payment Processing
De-Escalation Techniques
Timeline
Costumer Service Representative
VXI Sulotions
10.2023 - 08.2024
Bachelor of Science - Psychology
San Pedro College
04.2001 -
High School Diploma -
Cor Jesu College
04.2001 -