JOHN CLEO T. RABENA
Tamorong
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Hardworking employee enthusiastic about learning sales field inside and out. Pursues opportunities to learn new skills and contribute to group success.
Overview
11
11
years of professional experience
Work History
Assistant Computer Technician
Masterland Computers, Cellphones & Accessories
08.2015 - 12.2023
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Educated clients on best practices for computer usage and maintenance, promoting long-lasting device functionality.
- Proactively identified potential system vulnerabilities during routine tasks, implementing appropriate fixes before problems could escalate further.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Researched and identified solutions to technical problems.
Purchasing Manager
Lash-Up Computer Parts and Repair Shop
04.2013 - 03.2015
- Conducted regular spend analysis reviews to identify opportunities for cost optimization within various categories.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
Machine Operator
Baluarte Photocafe and Souvenir Shop
09.2012 - 04.2013
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Kept detailed production records and identified hold-ups.
Education
TWO-YEAR PROGRAMMING NC IV, Tertiary -
DATA CENTER
Vigan City, Ilocos Sur01.2011
TWO-YEAR PROGRAMMING NC IV, Tertiary -
DATA CENTER
Vigan City, Ilocos Sur01.2011
Cabittaogan High School, Secondary -
Cabittaogan
01.2004
Cabittaogan High School, Secondary -
Cabittaogan
01.2004
Cotabato City Central Pilot School, Elementary -
Cotabato City
01.2000
Cotabato City Central Pilot School, Elementary -
Cotabato City
01.2000
Skills
- Customer Needs Assessment
- Customer Communication and Empathy
- System optimization
- Software Installation
- Information Security
- Software diagnosis
- System Configuration
- Equipment Inspection
- Computer System Diagnostics Software
Email Address
jaiicee16@yahoo.com
Place Of Birth
Cotabato City
Language Spoken
English - Fluent
Tagalog - Native
Father
Mr. Delfin A. Rabena
Mother
Mrs. Welita T. Rabena - Deceased
Personal Information
- Age: 36
- Citizenship: Roman Catholic
- Date of Birth: 11/16/87
References
- Atty. Glaiza Baculi, Manager of Baluarte Photocafe and Souvenir Shop
- Ms. Lutchie Ann Ragasa, Owner / Manager of Lash-Up Computer Parts and Repair Shop
- Mrs. Leah Aldeza Pingil, OIC / Supervisor of Masterland Computer, Cellphones & Accessories
Training
- Certificate of attendance ( ASP. NET Programming Seminar ), Timog Avenue, Quezon City, 02/07/11
- Certificate of attendance ( Anti - Virus Software Seminar ), Timog Avenue, Quezon City, 02/07/11
Timeline
Assistant Computer Technician
Masterland Computers, Cellphones & Accessories
08.2015 - 12.2023
Purchasing Manager
Lash-Up Computer Parts and Repair Shop
04.2013 - 03.2015
Machine Operator
Baluarte Photocafe and Souvenir Shop
09.2012 - 04.2013
TWO-YEAR PROGRAMMING NC IV, Tertiary -
DATA CENTER
TWO-YEAR PROGRAMMING NC IV, Tertiary -
DATA CENTER
Cabittaogan High School, Secondary -
Cabittaogan
Cabittaogan High School, Secondary -
Cabittaogan
Cotabato City Central Pilot School, Elementary -
Cotabato City
Cotabato City Central Pilot School, Elementary -
Cotabato City
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