James Paul Castillo
Lucas
BANNA
Summary
Extensive Experience as technical support. Proficient in operating system support and software installation, I excelled at Ilocos Norte Electric Cooperative Inc. by enhancing system performance and effectively troubleshooting technical issues. My strong problem-solving skills and dedication to preventive maintenance ensured optimal functionality of IT systems and devices, contributing to improved operational efficiency.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Assistant Computer Technician
Ilocos Norte Electric Cooperative Inc.
Suyo Dingras
10.2012 - Current
- Assist in Computer Troubleshooting and any IT Peripherals.
- Assist in updating patches for INEC systems as required.
- Assist in installing operating system and INEC systems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installation, troubleshooting and configuration of INEC Meter Reading Device.
- Enhanced computer performance by diagnosing and repairing hardware and software issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Preventive Maintenance of INEC computers and Meter Reading Devices.
- Researched and identified solutions to technical problems.
Education
Bachelor of Science - Information Technology
Data Center College of The Philippines
Laoag City 06.2008 - 04.2012
Skills
Operating system support
Software installation
Help desk support
Remote support
CCTV Installation and maintenance
Fiber Optic Installation and maintenance
System upgrades
Preventive Maintenance
Printer setup
Active Directory Configuration
File system administration
Virtualization technologies
Infrastructure upgrading
Certification
Windows Server Administering Active Directory
Timeline
Windows Server Administering Active Directory
09-2025
Hands on Training on Fiber Optic Fusion Splicing and IP PBX
03-2015
Assistant Computer Technician
Ilocos Norte Electric Cooperative Inc.
10.2012 - Current
Bachelor of Science - Information Technology
Data Center College of The Philippines
06.2008 - 04.2012
Similar Profiles
Christine GuiangChristine Guiang
PHYSICAL THERAPIST at Local Government Unit of Pinili, Ilocos NortePHYSICAL THERAPIST at Local Government Unit of Pinili, Ilocos Norte
Rina Isabel AlejoRina Isabel Alejo
Kindergarten Teacher at Department Of Education, Schools Division Of Ilocos NorteKindergarten Teacher at Department Of Education, Schools Division Of Ilocos Norte
DANIELLE B. QUIGAO, MDDANIELLE B. QUIGAO, MD
Volunteer Community Physician at Ilocos Norte Medical SocietyVolunteer Community Physician at Ilocos Norte Medical Society