John Carlo Sabilona
Taguig, Metro Manila
Summary
IT Technical Support Specialist with experience in Google Workspace administration, user onboarding and offboarding, and end-user support. Skilled in troubleshooting hardware and software issues, managing user accounts through Active Directory and Google Admin Console, and maintaining accurate IT asset records. Experienced with NinjaOne RMM, Atera, Jira, GCPW, and NetSuite Asset Management. Proficient in supporting Windows environments, monitoring ISP performance and network latency, and performing ISP failover procedures to maintain reliable connectivity. Committed to delivering efficient technical support and ensuring smooth day-to-day IT operations.
Overview
1
1
Certification
4
4
years of professional experience
Work History
IT Technical Support Intern
SuperStaff
09.2022 - 02.2023
- Oversees IT Asset Management (ITAM) processes, auditing IT Assets inventory.
- Executed physical and digital tagging of IT Assets, matching serial numbers and specifications within the asset management system to prevent data discrepancies.
IT Technical Support Specialist
SuperStaff
02.2023 - Current
- Managed company IT assets, including onboarding setup and offboarding recovery processes.
- Provided hardware and software support to employees.
- Monitored ISP performance and network latency.
- Maintained accurate asset inventory and lifecycle management records.
Education
Bachelor of Science - Information Technology
AMA Computer College
Pasig, Metro Manila, Philippines10-2023
Skills
- IT Support and End-User Support
- Technical Troubleshooting
- User Onboarding and Offboarding
- Active Directory User and Group Management
- Google Admin Console Administration
- Google Workspace Administration
- Google Credential Provider for Windows (GCPW)
- Jira Service Management / Ticketing System
- Atera RMM, Remote Monitoring, and Ticketing
- NinjaOne RMM Administration
- NetSuite Asset Management
- Hardware and Software Deployment
- Basic Networking and Connectivity Troubleshooting
- ISP Monitoring and Failover Support
- Bitdefender Endpoint Security Management
- Software Installation, Configuration, and Maintenance
- Inventory Management and Device Tracking
Certification
CompTIA Security+ (SY0-701)
CompTIA Network+ (N10-009)
Hobby
I started running in 2023 and have completed three full marathons. Running helps me clear my mind, relieve stress, and maintain a healthy balance between work and personal life.
Timeline
IT Technical Support Specialist
SuperStaff
02.2023 - Current
IT Technical Support Intern
SuperStaff
09.2022 - 02.2023
Bachelor of Science - Information Technology
AMA Computer College