IT Support
Xevi Olivas
Department of Information Computer Technology
Tuguegarao City
1
Language
1
Certification
Analytical IT Technical Support Intern with hands-on experience in hardware troubleshooting and software installation. Demonstrated ability to monitor system performance and enhance IT service delivery while supporting AI projects.
Work History
IT Technical Support Intern
3 MonthsAssisted with computer hardware setup and troubleshooting, IT support, data management, and hardware, and software development task Supported AI and data analytics project while gaining hands-on experience with python and IT tools.
- Monitored system performance metrics, identifying areas for improvement to enhance overall IT services delivery.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
Education
Bachelor of Science Information Technology - Artificial Intelligence
Skills
Software installation
Issue troubleshooting
Desktop support
Application support
Software updates
Hardware troubleshooting
Hardware upgrades
Windows administration
Remote support
Help desk experience
Software installation
Hardware configuration
Analytical thinking
Application installations
User support
Attention to detail
Certification
- Certification of Completion: PHP Web Development
- Certification of Completion: DICT-ILCDB
- Microsoft Certified: Azure AI Fundamentals
- Employability Advantage: 10 Week AI Data Analyst Industry Project Intership
- Proficiency Award in Cyber Security Fundementals
Languages
English
B1
Intermediate
Timeline
IT Technical Support Intern
Department of Information Computer Technology
02.2026 - 05.2026Read More
St. Paul University
Bachelor of Science Information Technology from Artificial Intelligence
Read More