John Canon Dizon
Bulacan
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
13
13
years of professional experience
Work History
Technical Support Representative
Magellan Solutions
09.2022 - 04.2024
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Customer Service Representative
Alorica
06.2022 - 08.2022
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Sought ways to improve processes and services provided.
Personal Cook
San Ildefonso Parish Church
01.2015 - 11.2020
- Managed inventory effectively, reducing food waste while maintaining a well-stocked kitchen for diverse menu options.
- Collaborated with clients to develop personalized meal plans, accommodating dietary restrictions and specific health goals.
- Ensured high standards of cleanliness and sanitation within the kitchen, contributing to a safe and healthy environment.
Customer Service Representative
Techmahindra Vcustomer
10.2013 - 01.2014
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Used ticketing systems to manage and process support actions and requests.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Data Encoder
Smart Communications
08.2011 - 01.2012
- Serve customers by providing product and service information and resolving product and service problems
- Open customers account by recording account information.
Education
HOTEL AND RESTAURANT SERVICES -
BULACAN POLYTECHNIC COLLEGE
BULACAN, PHILIPPINES01.2004
COMPUTER PROGRAMMING -
MANILA MONTESSORI COLLEGE
CALOOCAN, METRO MANILA01.2003
Skills
- Account updating
- Active Listening
- MS Office
- Web Research
- Service Upselling
- Customer Service
- Technical Support
- Open-mindedness
Timeline
Technical Support Representative
Magellan Solutions
09.2022 - 04.2024
Customer Service Representative
Alorica
06.2022 - 08.2022
Personal Cook
San Ildefonso Parish Church
01.2015 - 11.2020
Customer Service Representative
Techmahindra Vcustomer
10.2013 - 01.2014
Data Encoder
Smart Communications
08.2011 - 01.2012
HOTEL AND RESTAURANT SERVICES -
BULACAN POLYTECHNIC COLLEGE
COMPUTER PROGRAMMING -
MANILA MONTESSORI COLLEGE
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