JOHN MELVIN LUMBAO
Customer Service/ Sales Representative
Makati City
Summary
Appointment Setter handling outbound outreach, inbound inquiries, and appointment scheduling across healthcare and customer service settings.
Overview
11
11
years of professional experience
Work History
Appointment Setter
Infomedia Philippines Operations Ltd.
07.2025 - Current
- Answer incoming calls from prospective customers and provide clear information that moves scheduling forward.
- Assist patients with the UPMC MyChart portal so they access health information successfully.
- Review available schedules and match appointment times to patient needs.
Logging Supervisor
Smartwood Nigeria Limited
08.2024 - 02.2025
- Supervise daily logging, receiving logs, sorting, stacking, and inventory activities.
- Monitor log inventory by species, grade, diameter, length, volume, and source.
SIXT Traffic and Tolls
IGT Solutions
02.2024 - 08.2024
- Coordinated with toll agencies to resolve traffic violation notifications for rental vehicles.
- Notified customers of fines or penalties and maintained clear documentation for each case.
Engineering and Network Associate
Accenture Inc.
03.2020 - 08.2023
- Managed client request intake for network changes and scheduled maintenance across port, VLAN, and firewall updates.
- Applied customer relationship management and sales support to track client needs and strengthen account retention through follow-up.
Front Office Supervisor / Reservations Officer
Lucky Hotel and Resort
11.2017 - 11.2019
- Supervised front desk operations to support seamless guest check-in and check-out processes.
- Improved guest satisfaction and operational efficiency through targeted process improvements.
Biling Analysts
Sykes Asia
08.2016 - 01.2017
- Handled billing disputes for corporate clients, clarifying charges and guiding cases through resolution with accuracy.
- Supported subscription upgrades by explaining options, updating account details, and maintaining a professional client experience.
Travel Associate
Teleperformance
05.2015 - 05.2016
- Manage hotel reservations with accurate booking details and responsive customer communication.
- Support sales activities by addressing customer needs and reinforcing service options during travel conversations.
Education
Bachelor of Science - Commerce-major in Management Accounting
Catanduanes Colleges
Catanduanes01-2015
Skills
Customer relationship management
Account retention and customer escalation handling
Sales support
Timeline
Appointment Setter
Infomedia Philippines Operations Ltd.
07.2025 - Current
Logging Supervisor
Smartwood Nigeria Limited
08.2024 - 02.2025
SIXT Traffic and Tolls
IGT Solutions
02.2024 - 08.2024
Engineering and Network Associate
Accenture Inc.
03.2020 - 08.2023
Front Office Supervisor / Reservations Officer
Lucky Hotel and Resort
11.2017 - 11.2019
Biling Analysts
Sykes Asia
08.2016 - 01.2017
Travel Associate
Teleperformance
05.2015 - 05.2016
Bachelor of Science - Commerce-major in Management Accounting
Catanduanes Colleges