Joey P. Reazon
Customer Service Representative
Marikina City
Summary
To help customer to their inquiries and resolve their problem, to exceed customer service expectation by sympathy and to rest assure that the concerned will be addressed.
Overview
6
6
years of professional experience
Work History
CSR
Inspiro
01.2020 - 06.2020
- Seasonal agent from Valentine’s Day thru Mother's Day event
CSR/BOP/EMAIL
HGS/Sagility
Ugong Norte, QC
07.2020 - Current
- It's almost 6 years now being Customer representative in Humana.
- Taking calls from Member, Providers / Doctors for different concerned and providing excellent resolution real-time.
- I've been Customer representative in Humana PPI for 3 years, and from that time I've been a POC for different task, being floor walk to help new hires for customer’s inquiries.
- Later, I was upskilled into BOP Live Line which is monitoring and lessen Live Line aging and pending cases.
- Aside from that also taking call if needed to help Live Line to reach passing service level.
- After that I was upskill again into Subrogation department which is handling accident claims.
- It's been 3 years now being Subrogation associates, taking calls from Member, Providers / Doctors, Law Firm and 3rd party Insurance company continuing helping, resolving and providing excellent resolutions.
Education
Diploma - Computer Technology
Pamantasan ng Lungsod ng Marikina
Marikina City01-2005
High School - undefined
Marikina High School
Marikina City01-2003
Elementary - undefined
San Roque Elementary School
Marikina City01-1999
Skills
- Time management
- Multitasking
- Team collaboration
- Adoptability
- Professionalism
- Fast learner
Personal Information
- Date of Birth: 01/21/86
- Gender: Male
- Nationality: Filipino
Work Summary
It's almost 6 years now being Customer representative in Humana. Taking calls from Member, Providers / Doctors for different concerned and providing excellent resolution real-time. I've been Customer representative in Humana PPI for 3 years, and from that time I've been a POC for different task, being floor walk to help new hires for customer’s inquiries. Later, I was upskilled into BOP Live Line which is monitoring and lessen Live Line aging and pending cases. Aside from that also taking call if needed to help Live Line to reach passing service level. After that I was upskill again into Subrogation department which is handling accident claims. It's been 3 years now being Subrogation associates, taking calls from Member, Providers / Doctors, Law Firm and 3rd party Insurance company continuing helping, resolving and providing excellent resolutions.
Timeline
CSR/BOP/EMAIL
HGS/Sagility
07.2020 - Current
CSR
Inspiro
01.2020 - 06.2020
Elementary - undefined
San Roque Elementary School
High School - undefined
Marikina High School
Diploma - Computer Technology
Pamantasan ng Lungsod ng Marikina