Joevena Abamo
WRIGHT
Summary
Dynamic professional with a proven track record at Samar II Electric Cooperative, Inc., excelling in regulatory compliance and conflict resolution. Adept at managing consumer welfare initiatives and enhancing customer service. Recognized for attention to detail and effective problem-solving, driving operational improvements and fostering strong stakeholder relationships.
Overview
14
14
years of professional experience
Work History
Acting - Consumer Welfare Desk Officer
Samar II Electric Cooperative, Inc.
07.2014 - Current
- Receives consumer complaint/s, monitors compliance thereof.
- Ensures posting and dissemination of major announcement and documents by the Energy Regulatory Commission (ERC) and the Coop.
- Serves as the repository of all rules, regulations, policies, orders, decisions promulgated by the cooperative and that of the Commission.
- Receives complaints emanating from violations of ERB Res. 95-21 as amended, the Magna Carta for Residential Electricity Consumers; RA 7832 or the Anti-Electricity Pilferage Law and its implementing rules and regulations; and all decisions, orders, resolutions, laws, rules and regulations of the ERC.
- Responsible for the welfare development of the Senior Citizen and other sectors.
- Submits summary reports to all concerned agencies.
Branch Supervisor
Fashion World
01.2012 - 04.2014
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Implemented inventory management systems to optimize stock levels and reduce discrepancies.
- Developed and maintained customer relationships, addressing inquiries and resolving issues effectively.
- Analyzed sales data to identify trends, informing strategic decision-making for promotions and product placement.
- Coordinated scheduling and staff assignments to improve operational efficiency and coverage.
- Managed financial transactions, maintaining accuracy in cash handling and reporting processes.
- Assigned job roles and oversaw performance.
Education
No Degree - Information Technology
Samar State University
Catbalogan, Province Of Samar, Philippines05-2028
Skills
- Conflict resolution techniques
- Document management
- Decision making aptitude
- Regulatory compliance
- Teamwork and collaboration
- Customer service
- Team player
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
Timeline
Acting - Consumer Welfare Desk Officer
Samar II Electric Cooperative, Inc.
07.2014 - Current
Branch Supervisor
Fashion World
01.2012 - 04.2014
No Degree - Information Technology
Samar State University