Joemilyn Gersalia
Pasay City
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TTEC
11.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Student Intern
Sanbry Men's Grooming House
01.2023 - 05.2023
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
Personal Assistant of the Manager
888 Fast Mover Products Management Inc.
01.2019 - 10.2019
Education
Bachelor of Science in Business Administration Major in Marketing Management -
Rizal Technological University
01.2023
Accountancy Business and Management -
Manila Tytana Colleges
01.2019
Pasay City East High School
01.2017
Skills
- Knowledgeable in Microsoft Office Applications
- Flexible and Adaptive
- Time Management Skills
- Communication Skills
- Problem-Solving Skills
- Management Skills
- Approachable and Easy going
- Quick learner and team player
Timeline
Customer Service Representative
TTEC
11.2023 - 01.2024
Student Intern
Sanbry Men's Grooming House
01.2023 - 05.2023
Personal Assistant of the Manager
888 Fast Mover Products Management Inc.
01.2019 - 10.2019
Bachelor of Science in Business Administration Major in Marketing Management -
Rizal Technological University
Accountancy Business and Management -
Manila Tytana Colleges
Pasay City East High School
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