JOANNA LEE LEGARTE
Cebu City
Summary
Open-minded and adaptable professional with diverse background in culinary-arts, customer service, technical support, reservations and ESL teaching, eager to contribute my quick learning ability, collaborative spirit and passion for education to a remote team.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
ESL Teacher
51talk
04.2026 - Current
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
Cook
Tamp Cafe and Co.
06.2021 - 07.2023
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cook
Brique Ayala (Creative Cuisine Group)
12.2019 - 03.2020
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Customer Service Representative/ Reservations
Altisource
05.2018 - 05.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Makes reservation for active members using points accumulated during their past stay or use the post for miles.
- Help customers to do reservation by walking them through the app/online website or do it on their behalf if necessary.
Technical Support Agent/Customer Service Representative
Convergys Cebu
07.2016 - 08.2017
- Walked individuals through basic troubleshooting tasks.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Resolved complex technical issues for better client experience and smoother operations.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Activated accounts for clients interested in new services.
- Walked customer through on the software/Online App on how to use it accurately.
- Helped with tax computations, tax forms and submission for personal and business tax.
On-the-Job Trainee
The Pan Pacific Manila
- Housekeeping Butler
Food and Beverage Attendant
Imperial Palace Waterpark Resort & Spa
03.2014 - 05.2014
Housekeeper
Kingsway Inn
04.2013 - 05.2013
Education
Bachelor of Science - Hotel and Restaurant Management
Mindanao State University – Iligan Institute of Technology
Iligan City01-2016
National Certificate II - Baking and Pastry, Culinary
Lyceum of The Philippines- Culinary Institute
Manila01-2018
Skills
Housekeeping skills
Basic bar tending/flaring skills
Competent in written and oral English communication
Computer literate and good typing skill
Basic kitchen skills
Microsoft Word, PowerPoint, Outlook
Report preparation
Team collaboration
Time management
Project Support
Customer service
Problem-solving
Active listening
Product knowledge
Student engagement
Classroom instruction
Curriculum implementation
Group instruction
Certification
October 27, 2018 COOKERY NC II Lyceum of the Philippines- Culinary Institute
Seminar attended
- March 2, 2015 Bartending Seminar T.G.I.Fridays Centrio Mall, Cagayan de Oro
- September 14, 2013 Participant – Tour Operations and Tour Guiding Lecture- Workshop Diamond Suites and Residences
- September 12, 2013 Tour Operations and Tour Guiding Lecture – Workshop Waterfront Hotel and Casino, Cebu City
- January 18, 2013 Participant – Housekeeping Enhancement Seminar Hotel Koresco, Cagayan de Oro City
Timeline
ESL Teacher
51talk
04.2026 - Current
Cook
Tamp Cafe and Co.
06.2021 - 07.2023
Cook
Brique Ayala (Creative Cuisine Group)
12.2019 - 03.2020
Customer Service Representative/ Reservations
Altisource
05.2018 - 05.2019
Technical Support Agent/Customer Service Representative
Convergys Cebu
07.2016 - 08.2017
Food and Beverage Attendant
Imperial Palace Waterpark Resort & Spa
03.2014 - 05.2014
Housekeeper
Kingsway Inn
04.2013 - 05.2013
On-the-Job Trainee
The Pan Pacific Manila
Bachelor of Science - Hotel and Restaurant Management
Mindanao State University – Iligan Institute of Technology
National Certificate II - Baking and Pastry, Culinary
Lyceum of The Philippines- Culinary Institute