Summary
Overview
Work History
Education
Skills
Certification
Interests
Accomplishments
Timeline
Hi, I’m

JOANN PIÑON

Matag-ob,Leyte, Philippines
JOANN PIÑON

Summary

Detail-oriented Barangay Secretary skilled in data management and record-keeping. Organises and maintains comprehensive filing systems to ensure data confidentiality and accessibility. Strengthens communication by handling inquiries and facilitating effective information flow across departments.

Overview

14
years of professional experience
1
Certification

Work History

Local Government Unit
Matag-ob, Philippines

Barangay Secretary
12.2023 - Current

Job overview

  • Organised and maintained filing systems, both electronic and paper-based, to uphold data confidentiality and ease of access.
  • Managed confidential and sensitive data, ensuring accurate record maintenance and compliance with privacy standards.
  • Scanned and photocopied documents for office team members.
  • Handled incoming calls and enquiries, providing professional assistance and effectively directing queries to appropriate departments.
  • Worked with Microsoft Word and Google Docs to complete word processing tasks.
  • Maintained organised filing system documenting business operations.
  • Took accurate and detailed notes at meetings covering agenda items, action points and proposals.
  • Documented and shared weekly meeting minutes.
  • Organised personal and professional calendars, sending reminders and updates for upcoming meetings and events.
  • Monitored and replenished stationery and office supplies to maintain operational efficiency.
  • Handled emails and written business correspondence on behalf of senior office staff.
  • Built strong professional relationships across various levels, demonstrating flexibility and initiative to meet tight deadlines.
  • Maintained digital and physical filing systems following practices for organisation and information protection.
  • Recorded staff absences and communicated to affected teams.

Watsons
San Juan Metro Manila, Philippines

Retail Sales Associate
02.2015 - 02.2017

Job overview

  • Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
  • Resolved customer queries using active listening and problem-solving skills.
  • Shared new products and promotions with customer to encourage sales.
  • Maintained neat, clean, and organised shelves through effective visual merchandising to enhance product visibility.
  • Adapted to various customer access points to ensure seamless service delivery and meet customer needs.
  • Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
  • Replenished items and organised displays to keep stock looking professional.
  • Met sales targets through proactive promotion and excellent customer service.
  • Built and maintained positive relationships with customers to encourage repeat business.
  • Handled customer returns, refunds and exchanges at customer service desk.
  • Advised customers on product range, price, delivery, warranties and product use.
  • Collaborated with team members to achieve targets and contribute to a positive working environment.
  • Resolved customer issues with empathy and efficiency, transforming negative experiences into customer loyalty.
  • Developed strong product knowledge through ongoing training and self-initiated learning.
  • Participated in team meetings, contributing ideas for sales improvement and customer satisfaction.
  • Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.

Promenad Greenhills Theater
San Juan Metro Manila, Philippines

Cinema Cahier
01.2014 - 01.2015

Job overview

  • Provided exceptional service by maintaining a friendly and professional demeanour throughout each transaction.
  • Processed customer transactions with speed and accuracy, enhancing overall checkout experience.
  • Delivered exceptional customer service, establishing rapport and trust with bank clients.
  • Assisted customers with movie and seat inquiries by delivering detailed and knowledgeable responses.
  • Executed transactions swiftly and accurately to improve checkout service.
  • Offered friendly greetings and farewells, creating a welcoming environment for all patrons.

Bon Chon
San Juan Metro Manila, Philippines

Restaurant Cashier
03.2013 - 09.2013

Job overview

  • Processed payments by cash, cheque, or card to complete transactions.
  • Balanced till at end of each shift, documenting all transactions and discrepancies accurately.
  • Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
  • Handled telephone enquiries, making reservations, and providing take-away information, broadening service accessibility.
  • Updated daily records to ensure accurate tracking of sales and payment totals.
  • Managed queue flow during peak hours, reducing wait times and enhancing customer service levels.
  • Trained new staff on cashiering procedures, enhancing team proficiency in customer service.

Chowking
San Juan Metro Manila, Philippines

Restaurant Cashier
05.2012 - 11.2012

Job overview

  • Balanced till at end of each shift, documenting all transactions and discrepancies for accurate financial records.
  • Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
  • Completed daily records updates to track sales and accurate payment totals.
  • Assisted customers with specific item requests, answering questions and offering knowledgeable product advice to improve satisfaction.
  • Managed telephone enquiries, making reservations and providing take-away information to enhance service accessibility.
  • Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
  • Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.

Education

University of Cebu
Cebu City, CEB

Bachelor of Science from Bachelor of Science in Civil Engineering

University Overview

  • Undergraduate
  • 3rd Year Level

Skills

  • Document preparation
  • Data management
  • Filing systems
  • Appointment management
  • Email handling
  • Time management
  • Customer service
  • Attention to Detail
  • Verbal and oral communication
  • Communication skills
  • Typing speed and accuracy

Certification

  • 2ND PLACER FOR SEAL OF GOOD LOCAL GOVERNANCE FOR BARANGAY 2024
  • CERTIFICATE OF COMPLETION FOR LOCAL GOVERNMENT UNIT SUPPORT-BARANGAY INFORMATION MANAGEMENT SYSTEM (LGUSS-BIMS) ROLL OUT TRAINING
  • CERTIFICATE OF PARTICIPATION FOR "ANTI-VIOLENCE AGAINST WOMEN AND THEIR CHILDREN ACT OF 2004 (RA 9262) AND ANTI- TRAFFICKING IN PERSONS ACT OF 2023 (RA 9208) TRAINING

Interests

  • DANCING
  • PAINTING/DRAWING
  • VIDEO/PHOTO EDITING
  • SOCIAL MEDIA
  • CONTENT CREATION
  • BADMINTON

Accomplishments

Accomplishments
  • Recognised by management for projects delivering outstanding result.
  • Recognised by management for being an outstanding leadership.

Timeline

Barangay Secretary
Local Government Unit
12.2023 - Current
Retail Sales Associate
Watsons
02.2015 - 02.2017
Cinema Cahier
Promenad Greenhills Theater
01.2014 - 01.2015
Restaurant Cashier
Bon Chon
03.2013 - 09.2013
Restaurant Cashier
Chowking
05.2012 - 11.2012
University of Cebu
Bachelor of Science from Bachelor of Science in Civil Engineering

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