Joana Menguillo

Work History

Hind Sweets

04.2018 - 09.2022

Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Produced consistently high-quality baked goods for customers.
Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
Operated and maintained bakery equipment, including ovens and mixers.
Increased production efficiency through effective time management and multitasking during busy periods.
Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Elixir Industrial Equipment Inc.

05.2006 - 11.2011

Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Mentored junior members of the team on best practices in issue resolution techniques.
Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Documented faults and bugs for referral to development staff for use in updates.
Collaborated with cross-functional teams to develop solutions for recurring technical problems.
Met with team personnel to share details of discovered issues and recurrent custom complaints.
Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Reduced system downtime significantly, conducting regular maintenance checks and updates.

Conveying & Packaging Co., Inc.

10.2003 - 07.2005

Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Fuji Film

Edited, toned, captioned, and uploaded photographs for publication.
Digitally edited photos to enhance appearance.
Took photos from different angles and perspectives to capture perfect images.
Delivered high-quality images under tight deadlines, demonstrating strong time management skills.

Andes Ionics

Carefully packaged finished products and prepared for shipment.
Used equipment properly to avoid workplace hazards or injuries.
Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
Unloaded and loaded items from conveyors, machines, and conveyances.