Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Joana Menguillo

Self Employed
Imus,CAV
Joana Menguillo

Summary

Flexible Technical Support Engineer with 8 years of experience helping clients maintain smooth operations. Expertise in Ink Jet and Coding systems and Productions and Manufacturing environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.

Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment.

Qualified Factory Worker with proven abilities in product processing, finishing and packaging. Safety-oriented with a great attention to detail and a high level of accuracy. Expert in performing work using specialized heavy machinery.

Creative Photographer offering expertise in photography sales and marketing, customer service and project management. Talented at various photography styles, identifying client needs and providing innovative suggestions. Practiced in on-location shoots, studio set-ups and equipment maintenance.

Overview

21
years of professional experience
3

Languages

Work History

Hind Sweets

Baker
04.2018 - 09.2022

Job overview

  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Produced consistently high-quality baked goods for customers.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Elixir Industrial Equipment Inc.

Technical Support Engineer
05.2006 - 11.2011

Job overview

  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Met with team personnel to share details of discovered issues and recurrent custom complaints.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Reduced system downtime significantly, conducting regular maintenance checks and updates.

Conveying & Packaging Co., Inc.

Technical Support Engineer
10.2003 - 07.2005

Job overview

  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Andes Ionics
Calamba, Laguna

Factory Worker
04.2003 - 07.2003

Job overview

  • Carefully packaged finished products and prepared for shipment.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
  • Unloaded and loaded items from conveyors, machines, and conveyances.

Fuji Film
Pasay, Manila

Photographer
12.2001 - 08.2002

Job overview

  • Edited, toned, captioned, and uploaded photographs for publication.
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.

Education

Don Bosco Training Center
Manila

Vicational from Industrial Electronics
10.2003

Skills

Equipment preparation

Timeline

Baker

Hind Sweets
04.2018 - 09.2022

Technical Support Engineer

Elixir Industrial Equipment Inc.
05.2006 - 11.2011

Technical Support Engineer

Conveying & Packaging Co., Inc.
10.2003 - 07.2005

Factory Worker

Andes Ionics
04.2003 - 07.2003

Photographer

Fuji Film
12.2001 - 08.2002

Don Bosco Training Center

Vicational from Industrial Electronics

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Joana MenguilloSelf Employed