Joana Marie Hernandez
San Jose Del Monte, Province Of Bulacan
Summary
Experienced professional with a flexible approach to handling virtual and physical duties, showcasing exceptional time management skills. Adept in service and people communication, possessing a proven track record of success. Demonstrating the ability to take initiative, well-equipped to excel in various situations.
Overview
2025
2025
years of professional experience
Work History
Sales Chat Agent
Results Unlimited
05.2024 - 07.2024
- Increased upselling opportunities by proactively recommending additional products or services that complemented the client's purchase or inquiry.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently received positive customer feedback, resulting in high satisfaction scores and improved brand loyalty.
- Enhanced brand reputation with superior customer service skills, promptly answering inquiries and providing accurate information.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with team members to develop and implement new strategies for increasing sales and boosting performance metrics.
AMAZON PRODUCT RESEARCH
STATUE DAM
- Company Overview: FBA, FBM
- Product Listing
- Presents list of products and Details on each category
- Analyze Item product and provide high Impact listing
- FBA, FBM
CUSTOMER SERVICE
AVAS FLOWERS / ARK PROJECT
03.2023 - 05.2024
- Taking Inbound Calls from a customer and offer and recommend Best Company's products and Services that suits to Customer needs
- Receiving, finalize and processing the Order to be able to be Shipped the desired date of the Customer
- Collecting and analyzing customer feedback
- Tools and Program Used: FLOCK, UPWORK TRACKER, FORTICLIENT VPN, SOFTWARE PHONE, AVAST ANTIVIRUS
SOCIAL MEDIA ASST.
SUGAR & SPICE kiddie SPA LLC
02.2023 - 03.2023
- Managing Leads which is a tracker of List of Customers
- Create schedules per Client Party Packages
- Update upcoming promos and Best Deals to each Hot deal Clients
- Set up appointments and update the Owner for the summary of Customer Schedules
- Tools and Program Used: GRASSHOPPER DIALER, GOOGLE SHEETS, ZOOM
COLD CALLER|ADMIN|DATA ENCODER
TCC | TOTAL CLIENT CONNECT
11.2022 - 12.2022
- Update Customer Details in Tracker and CRM
- Sales Specialist Offer updated Promos
- System Analyzation |Customer Retention
COLD CALLER | DATA ENCODER
FAAM VIRTUAL
04.2022 - 07.2022
- Calling prospects / Homeowners
- Researcher - for New Leads
- Sales Specialist
- Data Encoder Management
RETAIL SPECIALIST |INVENTORY MANAGEMENT QUALITY & ASSURANCE |CUSTOMER SERVICE | ADMIN ASST. | TEAM LEADER | CASHIER | SALES OFFICER
GLOBE TELECOMMUNICATIONS INC.
04.2012 - 06.2022
- Quality Assurance
- Inventory Management
- Admin Specialist
- Customer Service Specialist
- Retail Account Officer
Admin Assistant
ABS-CBN (DTT) TV PLUS
01.2011 - 01.2012
- Product Research
- Monitor and Process Handling
- Cold Calling
- Sales Specialist
ABENSON INC.
03.2007 - 01.2011
- Team Leader / Sales Specialist
- Category Team Leader
- Retail Officer
- Handled Corporate Sales
Education
BA - Fine Arts Major in ADVERTISING
EULOGIO "Amang" Rodriguez Institute of Science And Technology
Sampaloc, Manila03.2004
Skills
- INVENTORY MANAGEMENT
- CUSTOMER SERVICE
- QUALITY ASSURANCE
- Project management
- Goal oriented
- CRM proficiency
- Social media monitoring
- Cross-selling techniques
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
Websites
Trainings And Seminars
- 2021, Email Management, Virtual Asst 101, Jungle Scout (Product Research), Amazon Seller (Central Navigation), Cold Calling, Appointment Setter
- 2020, Amazon FBA, Helium 10, Shopify Account & Drop Shipping, Product Sourcing on Alibaba, Product Optimization, Creating 7 Stack Images
- 2016, Customer Experience
- 2014, Inventory Management
- 2017, 7 Habits of Highly effective People, EDSL Effective Leadership, Apple Technologies
- 2018, Sales Advance Orientation, Business Analytics
Timeline
Sales Chat Agent
Results Unlimited
05.2024 - 07.2024
CUSTOMER SERVICE
AVAS FLOWERS / ARK PROJECT
03.2023 - 05.2024
SOCIAL MEDIA ASST.
SUGAR & SPICE kiddie SPA LLC
02.2023 - 03.2023
COLD CALLER|ADMIN|DATA ENCODER
TCC | TOTAL CLIENT CONNECT
11.2022 - 12.2022
COLD CALLER | DATA ENCODER
FAAM VIRTUAL
04.2022 - 07.2022
RETAIL SPECIALIST |INVENTORY MANAGEMENT QUALITY & ASSURANCE |CUSTOMER SERVICE | ADMIN ASST. | TEAM LEADER | CASHIER | SALES OFFICER
GLOBE TELECOMMUNICATIONS INC.
04.2012 - 06.2022
Admin Assistant
ABS-CBN (DTT) TV PLUS
01.2011 - 01.2012
ABENSON INC.
03.2007 - 01.2011
AMAZON PRODUCT RESEARCH
STATUE DAM
BA - Fine Arts Major in ADVERTISING
EULOGIO "Amang" Rodriguez Institute of Science And Technology
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