Motorcycles
Hi, I’m
JINEVIB C. TIBALAN
Technical Support
Summary
With [3] years experience in Technical Support able to enhance my extensive technical skills. Provide technical assistance to multiple brands via phone and email. quickly and effectively resolving customers' technical issues. Help our customers to manage, register, and transfer domain names and manage DNS entries; Troubleshoot email and website issues; Install, analyze, troubleshoot and optimize installations of WordPress and other content management systems. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
8
years of professional experience
9
years of post-secondary education
2
Certificates
Work History
Newfold Digital Inc, Dreamscape Networks IncCebu City
Hybrid Web Hosting Technical Support
12.2021 - Current
Job overview
- Understands customer goals and challenges, consult options and make recommendations to enhance their online marketing strategy
- Provide speedy, knowledgeable customer support to help customers to diagnose and troubleshoot website (not coding) and email problems
- Configuring operating systems and using remote desktop connections to provide immediate support
- Guide customer to access web hosting shared server, dedicated server
- Help customer to create new account, CPANEL reset passwords and configure access for users
- Helped on top level Domain Registration, Renewal and
- Administration
- Assist in monitoring and reporting on website traffic and performance
- Support customers with account issues.
- Process refund, cancellations and assist on billing issues.
- Setup small business networks & resolved network issues.
Sykes Asia IncCabahug, Cebu City
TECHNICAL SUPPORT
04.2020 - 12.2021
Job overview
- Resolve internet network issues on customer software and hardware.
- Diagnose customers tech problems on their computers, phones, tablets, modems and the like.
- Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.
- Quickly provide a solution to the issue.
- Ensure the connectivity of the network.
- Proven ability to handle multiple tasks effectively.
Chipmos Technologies, IncTainan
Final Visual Inspector
12.2016 - 12.2020
Job overview
- Responsible for inspecting and testing products to ensure they meet production standards.
- Perform visual and dimensional inspection to check defects.
- Set up machines (calibration, cleaning etc.) to start a production cycle.
- Control and adjust machine settings.
- Check output to spot any machine-related mistakes or flaws
- Keep records of approved and defective units or final products.
- Read instructions to comprehend the quality expectations for the product and supplies.
- Accomplish quality and organization mission by completing the task before the deadline.
CONVERGYS, Now CONCENTRIXCebu City
Customer Service Representative
08.2015 - 12.2016
Job overview
- Process orders, cancellations, and refunds.
- Assist customers on billing issues in a timely manner.
- Provide exceptional customer service experience.
- Communicate with customers through various channels.
- Acknowledge and resolve customer complaints.
- Keep records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
- Take ownership of customer issues.
Education
University of Cebu - Banilad Campus6000 Gov. M. Cuenco Ave, Cebu City, 6000 Cebu
Bachelor of Science from Business Administration, Management
Accounting
04.2012 - 04.2016
Matab-ang National High School Matab-ang, Toledo City
High School Diploma
04.2005 - 04.2010
Skills
IT Service Management
Customer Relationship Management
Technical Assistance
Domain Name System
Troubleshooting
Ticketing Systems
Security Awareness
IT Escalation
IT Operations
Technical help desk experienceKnowledgeable of Shared Server, and Dedicated Servers)
Extensive Web Hosting SupportContent management systemsStrong analytical skillsStrong collaborative skillsStrong communication skillsProject managementProblem analysis and resolution processFast learnerSkilled multi-taskerTimeline
Hybrid Web Hosting Technical Support
Newfold Digital Inc, Dreamscape Networks Inc
12.2021 - Current
TECHNICAL SUPPORT
Sykes Asia Inc
04.2020 - 12.2021
Final Visual Inspector
Chipmos Technologies, Inc
12.2016 - 12.2020
Customer Service Representative
CONVERGYS, Now CONCENTRIX
08.2015 - 12.2016
Food and Beverage NC II
09-2014
Bartending NC II
04-2014
University of Cebu - Banilad Campus
Bachelor of Science from Business Administration, Management
Accounting
04.2012 - 04.2016
Matab-ang National High School
High School Diploma
04.2005 - 04.2010
Certification
Bartending NC II
Interests
Sports
Swimming
Adventure