Hurren A. Bardinas
Web Hosting And Server Support Representative
Summary
Web Hosting and Server Support Specialist with over a year of experience in Linux CLI and WordPress troubleshooting (404, 500, 403 errors). Proficient in managing network protocols including DNS, FTP, and SMTP, alongside firewall configurations and server access. Strong background in customer service with a focus on upselling tailored hosting solutions, SSL certificates, and mail business upgrades to meet specific client needs.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Web Hosting & Server Support
Ionos Philippines
02.2024 - Current
- Experienced in Linux command-line interface (CLI) for troubleshooting WordPress issues, including resolving 404, 500, and 403 errors, as well as adjusting file upload size limits on WordPress hosting within a shared hosting environment using Linux commands.
- Dedicated to delivering exceptional customer service, offering post-resolution sales support such as Mail Business for upgraded email storage, SSL certificates for website security, and tailored web hosting packages to enhance client experiences.
- Server access: Helping customers with server access issues, including SSH, FTP, and RDP connectivity problems.
- Cloud Backup: Providing support for cloud backup services, including setup, configuration, and troubleshooting.
- Proficient in FTP, DNS, SFTP, SMTP, HTTP/HTTPS, and IMAP troubleshooting.
Oracle Application Technical Consultant
Azpired Incorporated
09.2022 - 02.2024
- Experienced in report validation from UAT to Production environment, ensuring the accuracy and functionality of reports across different stages of deployment.
- Experienced in PMS (Property Management System) troubleshooting within Oracle V5, with a deep understanding of the system architecture and processes to effectively identify and resolve issues.
- Possess strong problem-solving skills and the ability to provide technical support for cloud-based solutions, employing a systematic approach to troubleshoot and resolve complex issues efficiently.
Education
Bachelor's Degree - BSIT - Computer Technology
Talisay City College
Talisay City01-2021
Associate Degree - BSIT - Computer Technology
Talisay City College
Talisay City01-2014
Skills
Networking Fundamentals
Linux Fundamentals
Cybersecurity
Certification
Try Hack Me (SOC Analyst 1)
Timeline
Web Hosting & Server Support
Ionos Philippines
02.2024 - Current
Oracle Application Technical Consultant
Azpired Incorporated
09.2022 - 02.2024
Associate Degree - BSIT - Computer Technology
Talisay City College
Bachelor's Degree - BSIT - Computer Technology
Talisay City College
Training & Certification
- Mnet IT Solutions: Linux Fundamentals and Cisco Certified Network Associate 200-301 Training with Certifications
- Weigandt Consulting: Oracle Database 19c: SQL Fundamentals Training with Certification