Job Search Status
Open to workDesired start date: Flexible
Open To Work
Jilmer Manalastas
Cabiao
Work Preference
Summary
Healthcare professional prepared for role in utilization review with extensive experience in reviewing patient records and coordinating care plans. Known for reliability and flexibility in adapting to changing needs, consistently contributing to team goals. Proven skills in medical documentation and process optimization, highly valued for meticulous attention to detail and collaborative approach.
Overview
8
8
years of professional experience
Work History
Utilization Review Assistant
409 Management Inc.
San Fernando, Province Of Pampanga, Philippines
08.2025 - Current
- Conducted comprehensive reviews of patient files to ensure compliance with utilization management standards.
- Collaborated with healthcare providers to gather necessary documentation for authorization requests.
- Analyzed data trends to identify potential areas for process improvement in utilization review workflows.
- Trained junior staff on best practices for efficient case review and documentation protocols.
Customer Service Representative
BruntWork Singapore Pte Ltd.
Remote
10.2024 - 06.2025
- Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Trained new team members on product knowledge and customer service protocols.
- Collaborated with cross-functional teams to enhance service delivery and resolve complex issues.
Customer Service Representative II
TTEC CUSTOMER CARE MANAGEMENT
San Fernando, Pampanga
09.2023 - 10.2024
- Expertly manage global customer inquiries through Chat, ensuring swift resolution of orders, delivery, and billing issues, alongside basic troubleshooting assistance.
- Excel in multitasking by simultaneously supporting a minimum of three customers, maintaining high-resolution effectiveness.
- Seamlessly transition to call support upon request, demonstrating exceptional adaptability and customer service management.
Promoter
W&D LOCAL AGENCY
Cabiao, Nueva Ecija
02.2022 - 06.2023
- Proficient in promoting and selling a wide range of appliances, from radios to televisions and refrigerators, etc.
- Skilled in addressing customer inquiries, ensuring clarity on product specifications to match their needs and desires.
Furniture Brand Promoter
ALO HOME FURNITURES
07.2020 - 01.2022
- Successfully drove sales for a burgeoning furniture brand, showcasing and closing deals on key products including sofas, dining sets, and beds, while ensuring high customer satisfaction.
Customer Services Representative
ALORICA TELESERVICES INC.
06.2019 - 04.2020
- Efficiently resolved customer inquiries via phone, addressing billing issues, delivery statuses, and online account management, ensuring clarity and strong customer connections within a brief interaction timeframe.
Appliance Brand Promoter
BRANDZ AND TRENDS MARKETING INC.
04.2018 - 05.2019
- Spearheaded sales of High-End Appliances, including Washing Machines, Air Conditioners, TVs, and Speakers, immediately following graduation.
- Consistently achieved target sales quotas, demonstrating rapid real-world learning and application of sales strategies.
Education
Accountancy, Business and Management
Cabiao National Senior High School
Cabiao, Nueva Ecija01-2018
High School - undefined
Cabiao National High School
Cabiao, Nueva Ecija01-2016
Elementary School - undefined
Sinipit Elementary School
Cabiao, Nueva Ecija01-2012
Skills
- Customer Service
- Multitasking
- Eager to Learn More
- HIPAA compliance
- Insurance verification
- Healthcare regulations
- Utilization review
Accomplishments
- Achieved "Rookie of the Year" by completing every task with accuracy and efficiency.
LANGUAGES
English
Timeline
Utilization Review Assistant
409 Management Inc.
08.2025 - Current
Customer Service Representative
BruntWork Singapore Pte Ltd.
10.2024 - 06.2025
Customer Service Representative II
TTEC CUSTOMER CARE MANAGEMENT
09.2023 - 10.2024
Promoter
W&D LOCAL AGENCY
02.2022 - 06.2023
Furniture Brand Promoter
ALO HOME FURNITURES
07.2020 - 01.2022
Customer Services Representative
ALORICA TELESERVICES INC.
06.2019 - 04.2020
Appliance Brand Promoter
BRANDZ AND TRENDS MARKETING INC.
04.2018 - 05.2019
High School - undefined
Cabiao National High School
Elementary School - undefined
Sinipit Elementary School
Accountancy, Business and Management
Cabiao National Senior High School
LINKS
LinkedIn: www.linkedin.com/in/jilmermanalastasatyourservice