Jilmer Manalastas
Utilization Review Assistant
Cabiao, Province of Nueva Ecija,NUE
Summary
Results-driven healthcare professional with expertise in Utilization Review, specializing in patient record analysis and care plan coordination. Demonstrates reliability and adaptability, driving team success through collaboration. Skilled in medical documentation and process optimization, with a focus on enhancing patient outcomes and ensuring compliance with industry standards.
Overview
1
1
Language
8
8
years of professional experience
Work History
Utilization Review Assistant
409 Management Inc.
08.2025 - Current
- Conducted comprehensive reviews of patient files to ensure compliance with utilization management standards.
- Collaborated with healthcare providers to streamline documentation gathering for authorization requests.
- Analyzed data trends to pinpoint process improvement opportunities in utilization review workflows.
- Trained junior staff on best practices, enhancing case review and documentation protocols.
Customer Service Representative
BruntWork Singapore Pte Ltd.
10.2024 - 06.2025
- Resolved customer inquiries through various communication channels, contributing to high satisfaction levels.
- Maintained accurate records of customer interactions and transactions in CRM system, supporting effective follow-up and service continuity.
- Collaborated with cross-functional teams to enhance service delivery and resolve complex issues.
- Collaborated with cross-functional teams to enhance service delivery and address complex issues, improving overall customer experience.
Customer Service Representative II
TTEC CUSTOMER CARE MANAGEMENT
09.2023 - 10.2024
- Expertly manage global customer inquiries through Chat, ensuring swift resolution of orders, delivery, and billing issues, alongside basic troubleshooting assistance.
- Managed multiple customer interactions simultaneously by simultaneously supporting a minimum of three customers, maintaining high-resolution effectiveness.
- Transitioned to call support upon request, showcasing adaptability and commitment to customer service.
Promoter
W&D LOCAL AGENCY
02.2022 - 06.2023
- Promoted and sold diverse appliances, including radios, televisions, and refrigerators, enhancing customer satisfaction.
- Addressed customer inquiries to clarify product specifications, aligning offerings with customer needs.
- Developed promotional strategies to enhance brand visibility and customer engagement.
- Collaborated with sales teams to identify target demographics and optimize outreach efforts.
- Trained and mentored new promoters on effective engagement techniques and product knowledge.
Furniture Brand Promoter
ALO HOME FURNITURES
07.2020 - 01.2022
- Drove sales for emerging furniture brand by showcasing and closing deals on key products including sofas, dining sets, and beds, ensuring high customer satisfaction.
- Developed and implemented promotional strategies to enhance brand awareness and customer engagement.
- Collaborated with sales teams to align marketing efforts with product launches and customer feedback.
- Conducted market research to identify trends, consumer preferences, and competitive landscape.
Customer Services Representative
ALORICA TELESERVICES INC.
06.2019 - 04.2020
- Resolved customer inquiries via phone, addressing billing issues, delivery statuses, and online account management, fostering clarity and strong customer connections during interactions.
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Assisted in training new team members on company policies and procedures.
- Utilized CRM software to track customer interactions and follow-ups diligently.
Appliance Brand Promoter
BRANDZ AND TRENDS MARKETING INC.
04.2018 - 05.2019
- Led sales initiatives for high-end appliances, including washing machines, air conditioners, TVs, and speakers, shortly after graduation.
- Achieved sales quotas consistently, showcasing ability to quickly learn and apply effective sales strategies.
- Developed and executed brand promotion strategies to enhance product visibility and market presence.
- Conducted market research to identify consumer trends and optimize promotional initiatives.
- Collaborated with cross-functional teams to align branding efforts with overall marketing objectives.
Education
Accountancy, Business and Management
Cabiao National Senior High School
Cabiao, Nueva EcijaHigh School - undefined
Cabiao National High School
Cabiao, Nueva EcijaElementary School - undefined
Sinipit Elementary School
Cabiao, Nueva EcijaSkills
Utilization review
Discharge coordination
HIPAA compliance
Healthcare regulations
Insurance verification
Customer Service
Multitasking
Adaptability to Change
Accomplishments
- Achieved "Rookie of the Year" by completing every task with accuracy and efficiency.
LINKS
LinkedIn: www.linkedin.com/in/jilmermanalastasatyourservice
Timeline
Utilization Review Assistant
409 Management Inc.
08.2025 - Current
Customer Service Representative
BruntWork Singapore Pte Ltd.
10.2024 - 06.2025
Customer Service Representative II
TTEC CUSTOMER CARE MANAGEMENT
09.2023 - 10.2024
Promoter
W&D LOCAL AGENCY
02.2022 - 06.2023
Furniture Brand Promoter
ALO HOME FURNITURES
07.2020 - 01.2022
Customer Services Representative
ALORICA TELESERVICES INC.
06.2019 - 04.2020
Appliance Brand Promoter
BRANDZ AND TRENDS MARKETING INC.
04.2018 - 05.2019
Elementary School - undefined
Sinipit Elementary School
High School - undefined
Cabiao National High School
Accountancy, Business and Management
Cabiao National Senior High School