Jill Beverly Baza

Quality Assurance Analyst

September 2000-present

• Collaborated with development teams to communicate quality standards and address identified issues.
• Monitored quality control procedures to ensure compliance with industry standards and regulations.
• Provided training and guidance to junior QA analysts on best practices and testing methodologies.

Sales Consultant (inbound, outbound , offline process)

June 2009-August 2009

• Provided exceptional customer service, addressing queries and concerns with professionalism.
• Delivered personalised customer service by actively listening to concerns and tailoring solutions to meet individual needs.
• Adapted sales strategy based on personal profiles and customer needs.

• Conducted detailed investigations into customer accounts to verify legitimacy and prevent unauthorised access.
• Reviewed and updated fraud detection procedures regularly, ensuring alignment with industry best practices.
• Analysed transactional data to identify patterns indicative of fraudulent activity, enhancing detection capabilities.
• Monitored customer accounts for irregular spending patterns, promptly freezing accounts to prevent further unauthorised transactions.

• Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance.
• Monitored overdue accounts, initiating contact with debtors through phone calls and written correspondence.
• Managed collection calls and negotiated payment arrangements with debtors to minimise outstanding balances.