Microsoft Excel
Jhonel Mirano
Taguig, Metro Manila,00
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Mobility CXSS - Postpaid
Telus International
Taguig, Metro Manila
03.2024 - Current
- Support Canadian wireless network operator and a division of Telus Communications which sells wireless services in Canada on its numerous networks.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Determined customer needs and interests to recommend Product or Service to customers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.
Process Associate
Genpact Services LLC Philippines
Alabang, Muntinlupa, Metro Manila
08.2022 - 12.2023
- Supported one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution
- Serviced customers on a variety of topics, which includes, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance
- Customer Service for American consumer credit card customers
- Utilized tools and resources appropriately to efficiently resolve customer inquiries
- Met Net Promote Score performance/expectations, in a customer service business for Consumer Credit Cards
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
Education
Bachelor of Secondary Education - Secondary Education
Pamantasan Ng Lungsod Ng Muntinlupa
Poblacion, Muntinlupa, Metro Manila 01.2021 - 04.2023
Skills
Product Knowledge
Complaint Handling
Active Listening
Computer Skills
Attention to Detail
Positive Attitude
Process Improvement
Problem-Solving
Problem Resolution
Employee Development
Software
Google Suite
Outlook
Microsoft Teams
Timeline
Mobility CXSS - Postpaid
Telus International
03.2024 - Current
Process Associate
Genpact Services LLC Philippines
08.2022 - 12.2023
Bachelor of Secondary Education - Secondary Education
Pamantasan Ng Lungsod Ng Muntinlupa
01.2021 - 04.2023