Summary
Overview
Work History
Education
Skills
Software
Timeline
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Jhonel Mirano

Taguig, Metro Manila,00

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Mobility CXSS - Postpaid

Telus International
03.2024 - Current
  • Support Canadian wireless network operator and a division of Telus Communications which sells wireless services in Canada on its numerous networks.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Determined customer needs and interests to recommend Product or Service to customers.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.

Process Associate

Genpact Services LLC Philippines
08.2022 - 12.2023
  • Supported one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution
  • Serviced customers on a variety of topics, which includes, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance
  • Customer Service for American consumer credit card customers
  • Utilized tools and resources appropriately to efficiently resolve customer inquiries
  • Met Net Promote Score performance/expectations, in a customer service business for Consumer Credit Cards
  • Independent problem solver who took initiative in researching solutions without needing excessive supervision.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.

Education

Bachelor of Secondary Education - Secondary Education

Pamantasan Ng Lungsod Ng Muntinlupa
Poblacion, Muntinlupa, Metro Manila
01.2021 - 04.2023

Skills

  • Product Knowledge

  • Complaint Handling

  • Active Listening

  • Computer Skills

  • Attention to Detail

  • Positive Attitude

  • Process Improvement

  • Problem-Solving

  • Problem Resolution

  • Employee Development

Software

Microsoft Excel

Google Suite

Outlook

Microsoft Teams

Timeline

Mobility CXSS - Postpaid

Telus International
03.2024 - Current

Process Associate

Genpact Services LLC Philippines
08.2022 - 12.2023

Bachelor of Secondary Education - Secondary Education

Pamantasan Ng Lungsod Ng Muntinlupa
01.2021 - 04.2023

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Jhonel Mirano