JOSHUA GENOSA
Valenzuela, Metro Manila,00
Summary
Dynamic Customer Service Representative with a proven track record at VXI Global Solutions (AT&T MOBILITY & SALES SERVICES) , excelling in problem-solving and computer proficiency. Enhanced customer satisfaction through expert resolution of escalated calls and personalized support. Skilled in product knowledge and client relations, contributing to significant user experience improvements and team development.
Overview
4
4
years of professional experience
Work History
Customer Service Representative (AT&T MOBILITY)
VXI Global Solutions
10.2020 - 09.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Information Technology
OUR LADY OF FATIMA UNIVERSITY
120 McArthur Highway, Valenzuela City, 1440 Metro 06.2018
Skills
- Customer Service
- Problem-solving abilities
- Computer Proficiency
- Call center experience
- Client Relations
- Customer satisfaction measurement
- Retail store support
- Call Management
- Product Knowledge
- Team Development
- Product Sales
- Multi-line phone talent
- Product and service solutions
Accomplishments
- TOP 1 AGENT
- PROMOTED AGENT LEVEL II (SUPPORT LEVEL)
- TOP VOC Q1 AND Q2
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 25+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative (AT&T MOBILITY)
VXI Global Solutions
10.2020 - 09.2024
Bachelor of Science - Information Technology
OUR LADY OF FATIMA UNIVERSITY
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