Open To Work
JHON Brayell PEJAN
Tanza
Work Preference
Summary
Reliable and detail-oriented Virtual Assistant with hands-on experience using productivity and communication tools such as Canva, Hootsuite, Trello, Slack, Salesforce CRM, Outlook, Google Workspace, and even basic skills for Capcut video editor. Skilled in administrative support, email and calendar management, data entry, and online research. Capable of handling multiple tasks efficiently while maintaining accuracy and confidentiality. Eager to support businesses and entrepreneurs in streamlining operations and improving productivity.
Overview
3
3
years of professional experience
Work History
Freelance / VA Tasks
SELF-EMPLOYED
01.2024 - Current
- Worked as a customer service representative. Assist the customer by placing an order over the phone, answering queries and concerns, and provided an excellent service to customers.
- Diagnosed the issue by asking relevant questions and identifying possible causes. Guided the customer through basic troubleshooting steps. Successfully resolved the issue and ensured the unit was functioning properly before ending the interaction and escalating complex issues when necessary.
Virtual Assistant
01.2023 - Current
- Managed emails and organized inboxes for daily communication
- Scheduled tasks and tracked progress using Trello
- Assisted with social media posting and scheduling via Hootsuite
- Supported basic data entry and file organization using Google Sheets
- Communicated with teams/clients using Slack
Virtual Assistant / Social Media Manager
01.2023 - Current
Technical Support
01.2023 - 01.2025
Customer Service Representative
01.2021 - 01.2022
Education
Bachelor Of Science - Industrial Technology
Cavite State University
Skills
- Email and Calendar Management
- Data Entry & File Organization
- Social Media Scheduling (Hootsuite)
- Task & Project Management (Trello)
- Team Communication (Slack)
- Google Workspace (Docs, Sheets, Drive)
- Microsoft Outlook & Email Handling
- Time Management & Multitasking
Timeline
Freelance / VA Tasks
SELF-EMPLOYED
01.2024 - Current
Virtual Assistant
01.2023 - Current
Virtual Assistant / Social Media Manager
01.2023 - Current
Technical Support
01.2023 - 01.2025
Customer Service Representative
01.2021 - 01.2022
Bachelor Of Science - Industrial Technology
Cavite State University
Languages
English
Beginner
A1